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Customer Q&A

  • All(31)
  • Product Information(28)
  • Stock Status
  • Payment
  • About Shipping(2)
  • Others(1)
Q

sir it comes play store?

By KESHAVA Mar-29/2019 11:28:43

A

Hello KESHAVA,

It has a play store.

Q

Hello. You have already answered that phone doesn't come with case protector. But customers posted unboxing photos with clear silicone case included. Could you please confirm? Do i have to buy a case protector or not?

By Sherzod Makhsimov Jan-30/2019 05:45:30

A

Hello Sherzod,

It comes without case protector.



Package Contents


Cell Phone: 1 
English Manual : 1 
SIM Needle: 1 
Dash Quick Charger Adapter: 1 
Dash Type-C Cable: 1    



Q

I just bought this elephone a5 , can i know on how many days it will ship to my country. Ps I'm unable to track the phone . Thanks

By Aniket.D Jan-07/2019 05:31:30

A

Hello Aniket.D,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Does the elephone a5 come Pre-installed with the Google apps?

By Frank Dec-25/2018 15:24:38

A

Hello Frank,

Yes, it has Google apps.

Q

Does this phone support wireless QI-charging?

By Michael C. Jensen Dec-20/2018 20:42:20

A

Hello Michael, 

Thank you for your inquiry.  

No,it is not ok.

Q

Will there be more colors or just pink?

By amiram Dec-17/2018 09:37:00

A

Hello Amiram,


There is only Twilight color.

Q

No more colors? Is there Hebrew?

By amiram Dec-17/2018 06:30:57

A

Hello amiram, 
Language: Arabic(Israel);bulgarian;Bengali;Catalan;Czech;Danish;Geman;Greek;English;Spanish;Estonian;;Finnish;French;Hindi;Croatian;Hungarian;Indonesian;Italian;Hebrew;Japanese;Khmer;Korean;Lithuanian;Malay;Burmese;Dutch;Norwegian;Polish;Portuguese;Romanian;Russian;Swedish;Thai;Filipino;Turkey;Ukrainian;Urdu;Vietnamese;Chinese 

Q

What is the name or version of the UI with the A5, is it Android PIE in simple stock or AndroiOne ? is there update from Elephone like OTA if a patch happen or android upgrade ?

By Andry Dec-11/2018 14:52:59

A


Hello Andry,

   


Native Android UI, the current version of Android 8.1.0.

Q

Does this have hybrid slot

By sanjeev Dec-09/2018 16:38:22

A

Hello sanjeev, 
Yes,it has.

Q

is the back of the A5 made of plastic, metal or glass?

By CHEN Dec-08/2018 14:43:34

A

Hello Chen,

The back of the A5 made of glass.

Q

sir it comes play store?

By KESHAVA Mar-29/2019 11:28:43

A

Hello KESHAVA,

It has a play store.

Q

Hello. You have already answered that phone doesn't come with case protector. But customers posted unboxing photos with clear silicone case included. Could you please confirm? Do i have to buy a case protector or not?

By Sherzod Makhsimov Jan-30/2019 05:45:30

A

Hello Sherzod,

It comes without case protector.



Package Contents


Cell Phone: 1 
English Manual : 1 
SIM Needle: 1 
Dash Quick Charger Adapter: 1 
Dash Type-C Cable: 1    



Q

Does the elephone a5 come Pre-installed with the Google apps?

By Frank Dec-25/2018 15:24:38

A

Hello Frank,

Yes, it has Google apps.

Q

Does this phone support wireless QI-charging?

By Michael C. Jensen Dec-20/2018 20:42:20

A

Hello Michael, 

Thank you for your inquiry.  

No,it is not ok.

Q

Will there be more colors or just pink?

By amiram Dec-17/2018 09:37:00

A

Hello Amiram,


There is only Twilight color.

Q

No more colors? Is there Hebrew?

By amiram Dec-17/2018 06:30:57

A

Hello amiram, 
Language: Arabic(Israel);bulgarian;Bengali;Catalan;Czech;Danish;Geman;Greek;English;Spanish;Estonian;;Finnish;French;Hindi;Croatian;Hungarian;Indonesian;Italian;Hebrew;Japanese;Khmer;Korean;Lithuanian;Malay;Burmese;Dutch;Norwegian;Polish;Portuguese;Romanian;Russian;Swedish;Thai;Filipino;Turkey;Ukrainian;Urdu;Vietnamese;Chinese 

Q

What is the name or version of the UI with the A5, is it Android PIE in simple stock or AndroiOne ? is there update from Elephone like OTA if a patch happen or android upgrade ?

By Andry Dec-11/2018 14:52:59

A


Hello Andry,

   


Native Android UI, the current version of Android 8.1.0.

Q

Does this have hybrid slot

By sanjeev Dec-09/2018 16:38:22

A

Hello sanjeev, 
Yes,it has.

Q

is the back of the A5 made of plastic, metal or glass?

By CHEN Dec-08/2018 14:43:34

A

Hello Chen,

The back of the A5 made of glass.

Q

Does it have NFC or no?

By Alex Dec-08/2018 09:57:39

A

Hello Alex,


It has not NFC .

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Q

I just bought this elephone a5 , can i know on how many days it will ship to my country. Ps I'm unable to track the phone . Thanks

By Aniket.D Jan-07/2019 05:31:30

A

Hello Aniket.D,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

θα πληρωσω τελωνειο για ελλαδα

By parrot Dec-06/2018 22:24:35

A

Hello Parrot,

If any taxes are incurred, they are charged by the destination country and not by GearBest. Taxes are beyond GearBest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Warranty and support in India available?

By ss Dec-05/2018 18:41:14

A

Hello Ss,
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html