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Customer Q&A

  • All(29)
  • Product Information(13)
  • Stock Status
  • Payment
  • About Shipping(14)
  • Others(2)
Q

Hi Can you deliver in sweden this product?

By B Ahmed Mar-10/2019 09:39:16

A

Hello B,

Yes, we can deliver in sweden this product.

Q

I've tried to buy the samebike Lo26 but your website says that you don't deliver to the UK, why?

By Jacqui Mar-03/2019 23:42:30

A

Hello Jacqui,

We have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Q

Hi! I saw in previous reviews that this product can be shipped in Poland and after that, from Poland to the destination country(in EU)...Is that thing posibble anymore? maybe in this way I can avoid some 'inconveniences' ( if you know what I mean ) Thanks!

By Rares Feb-28/2019 18:46:17

A

Hello Rares,

It can be shipped to Poland .

Q

Is there any shipping fees to UK and is there any tax/duty payable for it to be released from customs?

By Helen Feb-28/2019 11:22:25

A

Hello Helen,

You can see the shipping cost and delivery time during the checkout. 

Simply add the items you wish to purchase to your cart and select your delivery country. The available shipping methods and cost will then be displayed.

The delivery cost depends on the shipping method chosen, along with other factors such as weight, shipping time and the destination country.  


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

can you ship it here in Philippines?

By John Lenon Feb-19/2019 04:46:57

A

Hello John,


We have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Q

What is moped mode? Can the bike be used without peddeling and how far would it go

By Paul Feb-05/2019 23:01:31

A

Hello Paul,

Sincerely sorry for the late response.

Please kindly check the link:http://prntscr.com/mkxdmp and http://prntscr.com/mkxdwf

Electric bikes have 3 modes of riding:In pure electric mode, turn the electric drive to drive forward.Power assist mode, power assisted drive when pedaling,Human riding mode, turn off the power supply and drive forward,3 modes switch reference manual.

Q

Hello! Can you deliver to Romania this bike? I would like to buy two pieces.

By Cristian Gugescu Jan-18/2019 15:35:02

A

Hello Cristian,

Yes, we deliver it to Romania.

Q

are you able to remove the battery or is it built in?

By Emma Jan-16/2019 21:05:00

A

Hello Emma,

For your issue, please kindly note:

It can remove the battery.

Q

Hi, Can you deliver to Spain? and if so how long roughly for delivery? Thanks.. M

By Martin Dec-21/2018 19:04:48

A

Hello Martin,


We can ship it to Spain.

Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Hi do you ship to the UK and how long will it take?

By cass19990 Dec-11/2018 15:02:27

A

Hello cass19990,


Yes, we ship to UK.


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

What is moped mode? Can the bike be used without peddeling and how far would it go

By Paul Feb-05/2019 23:01:31

A

Hello Paul,

Sincerely sorry for the late response.

Please kindly check the link:http://prntscr.com/mkxdmp and http://prntscr.com/mkxdwf

Electric bikes have 3 modes of riding:In pure electric mode, turn the electric drive to drive forward.Power assist mode, power assisted drive when pedaling,Human riding mode, turn off the power supply and drive forward,3 modes switch reference manual.

Q

are you able to remove the battery or is it built in?

By Emma Jan-16/2019 21:05:00

A

Hello Emma,

For your issue, please kindly note:

It can remove the battery.

Q

for how much time would the cycle can move at full speed and when charged full

By sk Dec-01/2018 03:48:11

A

Hello sk, 
It is about 4 hours.

Q

I heard it's not recomended to ride in rain , is that correct ? what about baterry removal , is it dangerous to remove it in rain ? is the bike water resistent ?

By A H Nov-18/2018 16:32:41

A

Hello A,


1. The car is water-repellent, and the live products are not recommended to be soaked in water. It is recommended to use rain-proof products when the amount of rain is heavy.


2. After the car is folded, the battery can be removed with the key.


Q

do we have any warranty for this bike ?

By prasanna Oct-18/2018 01:31:24

A

Hello Prasanna,
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html 

Q

Is the product EMC tested? Where can I find the CE certificate?

By Justom Oct-07/2018 20:39:32

A

Hello Justom, 

Thank you for your inquiry.  

Please check CE:

http://www.gw-ec.com/upload/uedtor/uploadfile/20181008/1538999807893752.pdf


Q

Hello! Can we remove the battery and charge it separately? Thanks.

By Maccesz Sep-29/2018 15:02:44

A

Hello Maccesz, 
Thanks for your inquiry.

The battery can be removed and charged.

Q

Would you let me know the weight of LO26

By Tae-Ahn Jahng Sep-28/2018 11:10:21

A

Hello Tae-Ahn, 

Thank you for your inquiry.

Product weight: 30.0000 kg 

Q

Hey, the battery is removable? Thanks is advance!

By Jay Aug-07/2018 21:31:09

A

Hello Jay, 
The battery for this item is removable .

Q

i am 185 cm long , is this bike not to small for me?

By barto Aug-06/2018 12:57:47

A

Hello Barto, 
Size: 177cm*82cm*104cm

It isn't small for you.

Let me know if you need any help.

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Q

Hi Can you deliver in sweden this product?

By B Ahmed Mar-10/2019 09:39:16

A

Hello B,

Yes, we can deliver in sweden this product.

Q

I've tried to buy the samebike Lo26 but your website says that you don't deliver to the UK, why?

By Jacqui Mar-03/2019 23:42:30

A

Hello Jacqui,

We have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Q

Hi! I saw in previous reviews that this product can be shipped in Poland and after that, from Poland to the destination country(in EU)...Is that thing posibble anymore? maybe in this way I can avoid some 'inconveniences' ( if you know what I mean ) Thanks!

By Rares Feb-28/2019 18:46:17

A

Hello Rares,

It can be shipped to Poland .

Q

Is there any shipping fees to UK and is there any tax/duty payable for it to be released from customs?

By Helen Feb-28/2019 11:22:25

A

Hello Helen,

You can see the shipping cost and delivery time during the checkout. 

Simply add the items you wish to purchase to your cart and select your delivery country. The available shipping methods and cost will then be displayed.

The delivery cost depends on the shipping method chosen, along with other factors such as weight, shipping time and the destination country.  


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

can you ship it here in Philippines?

By John Lenon Feb-19/2019 04:46:57

A

Hello John,


We have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Q

Hello! Can you deliver to Romania this bike? I would like to buy two pieces.

By Cristian Gugescu Jan-18/2019 15:35:02

A

Hello Cristian,

Yes, we deliver it to Romania.

Q

Hi, Can you deliver to Spain? and if so how long roughly for delivery? Thanks.. M

By Martin Dec-21/2018 19:04:48

A

Hello Martin,


We can ship it to Spain.

Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Hi do you ship to the UK and how long will it take?

By cass19990 Dec-11/2018 15:02:27

A

Hello cass19990,


Yes, we ship to UK.


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Hi, Can you please let me know which shipping company you will use if you send this Australia. How long will shipping take and will I get a tracking number

By Adam Nov-20/2018 05:06:02

A

Hello Adam,

For your issue, please kindly note:

Sorry,it can not be shipped to Australia.

Q

Is possibile that are required dogana tax for Italy or the type of shopping drop this problem? thanks

By Teo Nov-17/2018 06:00:40

A

Hello Teo,

If any taxes are incurred, they are charged by the destination country and not by GearBest. Taxes are beyond GearBest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

can I buy a 16 amp. battery to fit this bike from you

By eamon sherwin Oct-01/2018 14:34:01

A

Hello Eamon,


No, battery does not fit this bike.

Q

Can you write a simple bicycle worth the 170 $ invoice?

By Mitko Georgiev Jun-30/2018 22:14:49

A

Hello Mitko,

Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience. 

We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


If you have any more questions please feel free to contact us.