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Customer Q&A

  • All(15)
  • Product Information(11)
  • Stock Status(2)
  • Payment
  • About Shipping(1)
  • Others
Q

Hi Seller, May I know: 1) The device weight of this model? 2) Does it using micro/ Type C USB power port? Kindly advise.

By Vincent Loke Aug-09/2018 17:36:21

A

Hello Vincent,

For your issue, please kindly note:

Product weight: 0.1890 kg

Package Contents Cell Phone: 1  English Manual : 1  Power Adapter: 1  SIM Needle: 1  USB Cable: 1

   



Q

Is the black one in stock?

By Jorge Aug-06/2018 18:48:47

A

Hello Jorge,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Please feel free to order it.


Q

is it stock?

By Serjan Sakaj Jul-31/2018 11:12:57

A

Hello Serjan,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Please feel free to order it.


Q

Will this phone work with a Verizon 4G LTE sim card?

By Mirajane Jun-16/2018 20:27:49

A

Hello Mirajane, 

Please check with your local communication company if they suport this network frequency:

2G: GSM 850/900/1800/1900MHz 
3G: WCDMA B1/B5/B8 
4G: FDD-LTE B1/B3/B7/B8/B20
TDD-LTE B38/B40/B41

Q

Good Afternoon Please can you link me this phone case and private screen protector to purchase?

By Dale Jun-14/2018 17:14:02

A

Dear Dale,


Please refer to this link https://www.gearbest.com/cell-phone-accessories-c_11993/

If there are available case and screen protector for this item, you can find via this link.

Q

What is Biggest TF card I can Put into this phone

By Sean Jun-05/2018 17:58:37

A

Dear Sean,


External Memory: TF card up to 128GB (not included) 

Q

Does it have NFC?

By David Jun-04/2018 07:49:19

A

Hello David,

We are sorry that it has no NFC.

Q

hi i love this product i want to review this product on my youtube channel

By humza May-30/2018 13:52:37

A

Hello Humza,


Please kindly contact our Youtube team via email here:  youtube@gearbest.com.


Q

Does it comes with europe charger?

By Emanuel May-30/2018 09:19:26

A

Hello Emanuel,


We will send an adapter with all our products according to the order's country of delivery.


Q

Does it support T-mobile LTE network?

By Pat May-29/2018 18:35:22

A

Dear Pat,


Unlocked for Worldwide use. Please ensure local area network is compatible. 

Please check with your carrier/provider before purchasing this item.

Networks:
2G: GSM 850/900/1800/1900MHz 
3G: WCDMA B1/B5/B8 
4G: FDD-LTE B1/B3/B7/B8/B20
TDD-LTE B38/B40/B41

Q

Hi Seller, May I know: 1) The device weight of this model? 2) Does it using micro/ Type C USB power port? Kindly advise.

By Vincent Loke Aug-09/2018 17:36:21

A

Hello Vincent,

For your issue, please kindly note:

Product weight: 0.1890 kg

Package Contents Cell Phone: 1  English Manual : 1  Power Adapter: 1  SIM Needle: 1  USB Cable: 1

   



Q

Will this phone work with a Verizon 4G LTE sim card?

By Mirajane Jun-16/2018 20:27:49

A

Hello Mirajane, 

Please check with your local communication company if they suport this network frequency:

2G: GSM 850/900/1800/1900MHz 
3G: WCDMA B1/B5/B8 
4G: FDD-LTE B1/B3/B7/B8/B20
TDD-LTE B38/B40/B41

Q

Good Afternoon Please can you link me this phone case and private screen protector to purchase?

By Dale Jun-14/2018 17:14:02

A

Dear Dale,


Please refer to this link https://www.gearbest.com/cell-phone-accessories-c_11993/

If there are available case and screen protector for this item, you can find via this link.

Q

What is Biggest TF card I can Put into this phone

By Sean Jun-05/2018 17:58:37

A

Dear Sean,


External Memory: TF card up to 128GB (not included) 

Q

Does it have NFC?

By David Jun-04/2018 07:49:19

A

Hello David,

We are sorry that it has no NFC.

Q

hi i love this product i want to review this product on my youtube channel

By humza May-30/2018 13:52:37

A

Hello Humza,


Please kindly contact our Youtube team via email here:  youtube@gearbest.com.


Q

Does it comes with europe charger?

By Emanuel May-30/2018 09:19:26

A

Hello Emanuel,


We will send an adapter with all our products according to the order's country of delivery.


Q

Does it support T-mobile LTE network?

By Pat May-29/2018 18:35:22

A

Dear Pat,


Unlocked for Worldwide use. Please ensure local area network is compatible. 

Please check with your carrier/provider before purchasing this item.

Networks:
2G: GSM 850/900/1800/1900MHz 
3G: WCDMA B1/B5/B8 
4G: FDD-LTE B1/B3/B7/B8/B20
TDD-LTE B38/B40/B41

Q

Is that product original Elephone a4?

By Amil May-25/2018 05:52:07

A

Hello Amil,


The product is original.
Please feel free to order anytime.

Q

Does this phone supports VoLTE call.

By Iyanar.M May-24/2018 15:09:05

A

Hello Iyanar.M,


No, sorry.

Q

Is the black one in stock?

By Jorge Aug-06/2018 18:48:47

A

Hello Jorge,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Please feel free to order it.


Q

is it stock?

By Serjan Sakaj Jul-31/2018 11:12:57

A

Hello Serjan,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Please feel free to order it.


Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Q

Do you offer DHL shipping? How do I choose DHL shipping for this item?

By Gerhard Gerber May-26/2018 06:49:28

A

Hello Gerhard,


We have 3 methods of shipping items to you, please see the estimated delivery times below: 

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail without tracking number& Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


For more information on our shipping methods, please see here: http://www.gearbest.com/about/shipping-methods.html 


Be the FIRST to Ask a question. Want G Points? Just Write a Review!