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Customer Q&A

  • All(8)
  • Product Information(6)
  • Stock Status
  • Payment(1)
  • About Shipping(1)
  • Others
Q

Hi, does Zidoo x9s have OTG? If yes, which USB connector? Thanks.

By Lev Jun-24/2018 10:14:20

A

Hello Lev,

No, sorry.

Q

Can I connect a Satellite dish to this tv box?

By Andy Feb-20/2018 15:56:38

A

Hello Andy,

No,you can not connect a Satellite dish to this tv box.Thank you.

Q

How long does it take to deliver to n ireland

By rick Nov-13/2017 09:01:16

A

Hello rick,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Does this ships in Greece?

By Anna Sep-16/2017 11:03:05

A

Hello Anna,
We can ship to your country via 

Unregistered Air Mail    15 - 30 business days    FREE SHIPPING    

Registered Air Mail    15 - 25 business days    FREE SHIPPING    

Priority Line    12 - 20 business days    $12.91    

Expedited Shipping    3 - 10 business days    FREE SHIPPING    


Q

Hello, the device play Netflix HD? Thank you.

By Donizete Aug-18/2017 18:58:13

A

Hello Donizete,

Sorry it can not play Netflix HD.

Let me know if you need any further assistance. 


Q

Is it possible to record with this box contents with hdcp?

By João Pinho May-24/2017 18:59:11

A

Hello João, 

Please note that it can't 

Q

Is it possible to write on the package and receipt $75 instead of the original price. This is because of tax issue in my country. Please let me know so I can order as soon as possible

By David Apr-30/2017 19:13:57

A

Hello David, 

According to our website's policy import taxes are solely customer's responsibility.
Please check this link http://www.gearbest.com/about/faq.html.


In accordance with customs regulations we cannot declare a lower value on the invoice or declare the item as a gift.

Unfortunately,we have no control over these regulations and potential import duties.


For your reference, taxes are charged by their local Customs Office and country regulations that is beyond our control.


Q

what is the maximum size of external hard drive that i can connect?

By Ian Apr-01/2017 15:47:38

A

Hello Ian,
The Max. Extended Capacity  is  32G .   


Q

Hi, does Zidoo x9s have OTG? If yes, which USB connector? Thanks.

By Lev Jun-24/2018 10:14:20

A

Hello Lev,

No, sorry.

Q

Can I connect a Satellite dish to this tv box?

By Andy Feb-20/2018 15:56:38

A

Hello Andy,

No,you can not connect a Satellite dish to this tv box.Thank you.

Q

How long does it take to deliver to n ireland

By rick Nov-13/2017 09:01:16

A

Hello rick,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Hello, the device play Netflix HD? Thank you.

By Donizete Aug-18/2017 18:58:13

A

Hello Donizete,

Sorry it can not play Netflix HD.

Let me know if you need any further assistance. 


Q

Is it possible to record with this box contents with hdcp?

By João Pinho May-24/2017 18:59:11

A

Hello João, 

Please note that it can't 

Q

what is the maximum size of external hard drive that i can connect?

By Ian Apr-01/2017 15:47:38

A

Hello Ian,
The Max. Extended Capacity  is  32G .   


Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Q

Is it possible to write on the package and receipt $75 instead of the original price. This is because of tax issue in my country. Please let me know so I can order as soon as possible

By David Apr-30/2017 19:13:57

A

Hello David, 

According to our website's policy import taxes are solely customer's responsibility.
Please check this link http://www.gearbest.com/about/faq.html.


In accordance with customs regulations we cannot declare a lower value on the invoice or declare the item as a gift.

Unfortunately,we have no control over these regulations and potential import duties.


For your reference, taxes are charged by their local Customs Office and country regulations that is beyond our control.


Q

Does this ships in Greece?

By Anna Sep-16/2017 11:03:05

A

Hello Anna,
We can ship to your country via 

Unregistered Air Mail    15 - 30 business days    FREE SHIPPING    

Registered Air Mail    15 - 25 business days    FREE SHIPPING    

Priority Line    12 - 20 business days    $12.91    

Expedited Shipping    3 - 10 business days    FREE SHIPPING    


Be the FIRST to Ask a question. Want G Points? Just Write a Review!