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Customer Q&A

  • All(30)
  • Product Information(25)
  • Stock Status
  • Payment(1)
  • About Shipping(2)
  • Others(2)
Q

Does this phone have NFC?

By Sean May-01/2018 20:19:58

A

Hello Sean, 
No ,I am sincerely sorry that it does not .

Q

Hi there! What is the reference of this smartphone ? How version of android have installed?

By jose Mar-20/2018 02:47:55

A

Hello jose, 

Thank you for your inquiry.

The OS of this device is  Android 6.0 

Q

Hello, the price includes shipping to Venezuela or Peru?

By sergio Mar-02/2018 00:36:07

A

Hello sergio,                                                                                                                                                                                                                

No.

You can see the Shipping costs and delivery time during the check out. Steps to follow: 1.Add your product to your cart 2. Enter your delivery country 3. The shipping cost will be displayed automatically.  

The price shown on the on the product page is the item price, shipping cost is not included.
Delivery cost depends on the shipping method on many factors such as weight, shipping time and the destination country.  

Q

Hi, I want to buy a moto cellphone, how can I pay you for it. The sistem does not work well.

By yaacov dvir Jan-12/2018 10:43:29

A

Hello yaacov,

 

Gearbest accepts the following safe and secure payment methods:

1. PayPal

2. Credit card via PayPal

3. Wire transfer

4. Western Union

5. Boleto Bancario via Ebanx


Available payment methods depend on your country. Please add items to your cart and click "Proceed to checkout". Choose your destination country for a list of the available payment methods. 


If you would like to pay by wire transfer or Western Union, please contact us for further details.


Q

el procesador es el helio p 15 o p25?

By W Oct-01/2017 02:16:56

A

Hello W,
The CPU of the Phablet is Helio P15 Octa Core 2.2GHz.Let me know if you need any help.

Q

Hello, your product is able to use these networks:: 2G: GSM B2/3/5/8 CDMA BC0 3G: WCDMA B1/2/5/8 TD-SCDMA B34/39 4G: FDD-LTE B1/3/7 TD-LTE B38/39/40/41 http://maps.mobileworldlive.com/network.php?cid=13&cname=France (your link) states that the following networks are available in France: GSM 900/1800 3G 2100 3G 900/2100 LTE 800/2600 How are we supposed to compare these 2 lists?

By frederic Sep-29/2017 10:20:46

A

Hello frederic,

It just can be work with below Network: 
2G: GSM B2/3/5/8 CDMA BC0 
3G: WCDMA B1/2/5/8 TD-SCDMA B34/39 
4G: FDD-LTE B1/3/7 TD-LTE B38/39/40/41 . 


Let me know if you need any further assistance. 


Q

Hello!! Did the phone works with 4G, LTE, 3G in Mexico? Thanks

By Eduardo Sep-21/2017 16:14:57

A

Hello Eduardo, 

Please ensure local area network is compatible. click http://maps.mobileworldlive.com/ for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

Network: 
2G: GSM B2/3/5/8 CDMA BC0 
3G: WCDMA B1/2/5/8 TD-SCDMA B34/39 
4G: FDD-LTE B1/3/7 TD-LTE B38/39/40/41 

Q

Hello! Do you know if previous buyers from Brazil needed to pay for customs (taxes entering the country)?

By Mariana Meneses Sep-01/2017 11:27:19

A

Hello Mariana,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Does this product work in France? And is the adapter a travel adapter?

By dave Aug-29/2017 20:17:35

A

Hello dave, 

Please ensure local area network is compatible. click http://maps.mobileworldlive.com/ for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

Network: 
2G: GSM B2/3/5/8 CDMA BC0 
3G: WCDMA B1/2/5/8 TD-SCDMA B34/39 
4G: FDD-LTE B1/3/7 TD-LTE B38/39/40/41 

We will offer you an EU adapter so you can use in your country.

Q

Hey Does the phones existent on Chine se and french langage?

By Berke Aug-18/2017 19:46:56

A

Hello Berke,


Yes,it can support Chinese and french languages.


Let me know if you need any further assistance. 


Q

Does this phone have NFC?

By Sean May-01/2018 20:19:58

A

Hello Sean, 
No ,I am sincerely sorry that it does not .

Q

Hi there! What is the reference of this smartphone ? How version of android have installed?

By jose Mar-20/2018 02:47:55

A

Hello jose, 

Thank you for your inquiry.

The OS of this device is  Android 6.0 

Q

el procesador es el helio p 15 o p25?

By W Oct-01/2017 02:16:56

A

Hello W,
The CPU of the Phablet is Helio P15 Octa Core 2.2GHz.Let me know if you need any help.

Q

Hello, your product is able to use these networks:: 2G: GSM B2/3/5/8 CDMA BC0 3G: WCDMA B1/2/5/8 TD-SCDMA B34/39 4G: FDD-LTE B1/3/7 TD-LTE B38/39/40/41 http://maps.mobileworldlive.com/network.php?cid=13&cname=France (your link) states that the following networks are available in France: GSM 900/1800 3G 2100 3G 900/2100 LTE 800/2600 How are we supposed to compare these 2 lists?

By frederic Sep-29/2017 10:20:46

A

Hello frederic,

It just can be work with below Network: 
2G: GSM B2/3/5/8 CDMA BC0 
3G: WCDMA B1/2/5/8 TD-SCDMA B34/39 
4G: FDD-LTE B1/3/7 TD-LTE B38/39/40/41 . 


Let me know if you need any further assistance. 


Q

Hello!! Did the phone works with 4G, LTE, 3G in Mexico? Thanks

By Eduardo Sep-21/2017 16:14:57

A

Hello Eduardo, 

Please ensure local area network is compatible. click http://maps.mobileworldlive.com/ for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

Network: 
2G: GSM B2/3/5/8 CDMA BC0 
3G: WCDMA B1/2/5/8 TD-SCDMA B34/39 
4G: FDD-LTE B1/3/7 TD-LTE B38/39/40/41 

Q

Does this product work in France? And is the adapter a travel adapter?

By dave Aug-29/2017 20:17:35

A

Hello dave, 

Please ensure local area network is compatible. click http://maps.mobileworldlive.com/ for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

Network: 
2G: GSM B2/3/5/8 CDMA BC0 
3G: WCDMA B1/2/5/8 TD-SCDMA B34/39 
4G: FDD-LTE B1/3/7 TD-LTE B38/39/40/41 

We will offer you an EU adapter so you can use in your country.

Q

Hey Does the phones existent on Chine se and french langage?

By Berke Aug-18/2017 19:46:56

A

Hello Berke,


Yes,it can support Chinese and french languages.


Let me know if you need any further assistance. 


Q

Hi, this product has the original charger for US ? or just only include an adapter ?

By Jesus Aug-02/2017 22:20:15

A

Hello Jesus,
It contain an adapter only.

Q

Does this product support Japanese?

By A.Fukui Jul-21/2017 13:17:54

A

Hello A.Fukui,

Sorry, this phone does not support Japanese.

Thank you for your inquiry.

Q

Hi Could you please verify if the phone has a notification LED for missed calls or messages? Thank you

By Curious Jul-21/2017 09:58:41

A

Hello Curious,
It has dual LED.

Let me know if you need any help.

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Q

Hi, I want to buy a moto cellphone, how can I pay you for it. The sistem does not work well.

By yaacov dvir Jan-12/2018 10:43:29

A

Hello yaacov,

 

Gearbest accepts the following safe and secure payment methods:

1. PayPal

2. Credit card via PayPal

3. Wire transfer

4. Western Union

5. Boleto Bancario via Ebanx


Available payment methods depend on your country. Please add items to your cart and click "Proceed to checkout". Choose your destination country for a list of the available payment methods. 


If you would like to pay by wire transfer or Western Union, please contact us for further details.


Q

Hello, the price includes shipping to Venezuela or Peru?

By sergio Mar-02/2018 00:36:07

A

Hello sergio,                                                                                                                                                                                                                

No.

You can see the Shipping costs and delivery time during the check out. Steps to follow: 1.Add your product to your cart 2. Enter your delivery country 3. The shipping cost will be displayed automatically.  

The price shown on the on the product page is the item price, shipping cost is not included.
Delivery cost depends on the shipping method on many factors such as weight, shipping time and the destination country.  

Q

Hello! Do you know if previous buyers from Brazil needed to pay for customs (taxes entering the country)?

By Mariana Meneses Sep-01/2017 11:27:19

A

Hello Mariana,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

The product come in greece

By Xman Aug-10/2017 12:15:28

A

Hello Xman,
We can ship to your country by 

Expedited Shipping    3 - 10 business days    $5.82    

Unregistered Air Mail    15 - 45 business days    FREE SHIPPING    


Q

este produto vem com case e pelicula de vidro?

By Filipe Oliveira Jun-23/2017 19:57:39

A

Hello, Filipe

Thank you for the inquiry.

Cell Phone: 1 
Power Adapter: 1 
USB Cable: 1 
SIM Needle: 1

It won't come with glass and film.

Please feel free to contact us if you have additional questions.