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Customer Q&A

  • All(51)
  • Product Information(18)
  • Stock Status(2)
  • Payment
  • About Shipping(26)
  • Others(4)
Q

Hello! How long does it take to send it to Russia?

By Igor Jun-07/2018 07:57:02

A

Hello Igor,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here:http://www.gearbest.com/about/shipping-methods.html 

 


Q

The Mavic Pro only , does it comes with remote controle or no ???

By redaboussalham Apr-27/2018 13:32:57

A

Dear Redaboussalham,



Package Contents: 1 x Aircraft ( Built-in Battery ), 1 x Transmitter, 6 x Spare Propeller, 1 x Charger, 1 x Power Cable, 1 x Connection Cable, 1 x Set of English Manuals    



Q

do you send DJI magic pro only with remote controle or no ?

By reda boussalham Apr-27/2018 13:21:52

A

Dear Reda,


Package Contents: 1 x Aircraft ( Built-in Battery ), 1 x Transmitter, 6 x Spare Propeller, 1 x Charger, 1 x Power Cable, 1 x Connection Cable, 1 x Set of English Manuals    



Q

Will it be delivered to Mumbai (India)?

By Harshal S. Apr-12/2018 08:19:27

A

Hello Harshal,                                                                                                                                                                                                               

I have checked it for you, because the limit shipping method, this item can't be shipped to your country now. We will improve it as soon as possible.
Please kindly choose other available items.
Check out our brand new products here: http://www.gearbest.com/new-products/
Grab our best deals here: http://www.gearbest.com/gadget-deals.html

Q

Could you please tell me what does mean "Warehouse Options". Thanks

By Anthony Feb-28/2018 08:55:37

A

Hello Anthony,

You need choose which warehouse the item will be shipped out from.

It is possible that the item will not be shipped out from some warehouse.Hope you may understand us.

Q

Hi, If i buy this drone: DJI Mavic Pro Mini RC Quadcopter - MAVIC PRO COMBO GRAY 19 from G-W-4 will i get a invoice with 23% Vat on my company? I live in Poland. Thank you. Best regards, Piotr

By Piotr Feb-24/2018 07:32:16

A

Hello Piotr,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

The mavic pro only, does it comes with the radio controller?

By Lucas Feb-23/2018 18:55:48

A

Hello Lucas,
Features: Radio Control 

Package Contents: 1 x Aircraft ( Built-in Battery ), 1 x Transmitter, 6 x Spare Propeller, 1 x Charger, 1 x Power Cable, 1 x Connection Cable, 1 x Set of English Manuals

Q

Hello I would like to buy the Mavic Pro Combo from you. From the HK Stock Before that, there would still be a few questions, how long does shipping with priority line to Germany take? Need the article within 25 days at the latest.

By Thomas Feb-18/2018 11:42:08

A

Hello Thomas,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

How long does it take to get to my house in Brazil?

By Bruno Santos Jan-09/2018 16:28:28

A

Hello Bruno,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Hello is the transmetter inclued ? (it's written "Mavic Pro ONLY" ...... Thanks !

By Zigou74 Jan-05/2018 18:56:44

A

Hello Zigou74,
For the item, please check the package contents as follows:

Package Contents: 1 x Aircraft ( Built-in Battery ), 1 x Transmitter, 6 x Spare Propeller, 1 x Charger, 1 x Power Cable, 1 x Connection Cable, 1 x Set of English Manuals


Q

The Mavic Pro only , does it comes with remote controle or no ???

By redaboussalham Apr-27/2018 13:32:57

A

Dear Redaboussalham,



Package Contents: 1 x Aircraft ( Built-in Battery ), 1 x Transmitter, 6 x Spare Propeller, 1 x Charger, 1 x Power Cable, 1 x Connection Cable, 1 x Set of English Manuals    



Q

do you send DJI magic pro only with remote controle or no ?

By reda boussalham Apr-27/2018 13:21:52

A

Dear Reda,


Package Contents: 1 x Aircraft ( Built-in Battery ), 1 x Transmitter, 6 x Spare Propeller, 1 x Charger, 1 x Power Cable, 1 x Connection Cable, 1 x Set of English Manuals    



Q

Could you please tell me what does mean "Warehouse Options". Thanks

By Anthony Feb-28/2018 08:55:37

A

Hello Anthony,

You need choose which warehouse the item will be shipped out from.

It is possible that the item will not be shipped out from some warehouse.Hope you may understand us.

Q

The mavic pro only, does it comes with the radio controller?

By Lucas Feb-23/2018 18:55:48

A

Hello Lucas,
Features: Radio Control 

Package Contents: 1 x Aircraft ( Built-in Battery ), 1 x Transmitter, 6 x Spare Propeller, 1 x Charger, 1 x Power Cable, 1 x Connection Cable, 1 x Set of English Manuals

Q

Hello is the transmetter inclued ? (it's written "Mavic Pro ONLY" ...... Thanks !

By Zigou74 Jan-05/2018 18:56:44

A

Hello Zigou74,
For the item, please check the package contents as follows:

Package Contents: 1 x Aircraft ( Built-in Battery ), 1 x Transmitter, 6 x Spare Propeller, 1 x Charger, 1 x Power Cable, 1 x Connection Cable, 1 x Set of English Manuals


Q

Hi, If I was to purchase this item (Mavic Pro Combo) and have it delivered to Australia is their international warranty, how long is the warranty and can it be repaired at an authorised repair agent in Australia? Thank you

By Craig Oct-21/2017 22:16:37

A

Hello Craig,
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

Hello, What type of remote controller connectors come with the product?

By Pedro Oct-02/2017 13:10:23

A

Hello Pedro,
For the remote control of the item, please note that it is 2.4GHz wireless remote control.

Q

Is a remote in the package?

By Felix Nistler Sep-26/2017 23:37:11

A

Hello Felix ,


The remote control is included in the package.

Package Contents: 1 x Aircraft, 1 x Transmitter, 6 x Spare Propeller, 1 x Intelligent Flight Battery, 1 x Charger, 1 x Power Cable, 1 x Connection Cable, 1 x Set of English Manuals

Q

Dear Sir or Madame, Why is it cheaper here than other online stores? Is it refurbished? best wishes, M.g

By Mustafa G. Sep-23/2017 09:37:58

A

Hello Mustafa,

 

We always negotiate the best quality at the lowest price. It's new item.

Our products are made in China.


Q

Does this offer include the transmitter and charger etc ? no

By cathal Mc Donagh Sep-18/2017 12:10:09

A

Dear cathal,


Thank you for your inquiry.

Package Contents: 1 x Aircraft, 1 x Transmitter, 6 x Spare Propeller, 1 x Intelligent Flight Battery, 1 x Charger, 1 x Power Cable, 1 x Connection Cable, 1 x Set of English Manuals    



Q

He has how many cars in all? A car or two cars?

By José Vieira Mendes Junior Aug-23/2017 12:34:42

A

Hello José,


There is one car.

Thank you for your inquiry.


Q

hello when are you getting stock of this item

By liamrabitte Jan-24/2017 10:32:30

A

Hello liamrabitte,
Sorry we still don't have the exact time for that now.

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Q

Hello! How long does it take to send it to Russia?

By Igor Jun-07/2018 07:57:02

A

Hello Igor,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here:http://www.gearbest.com/about/shipping-methods.html 

 


Q

Will it be delivered to Mumbai (India)?

By Harshal S. Apr-12/2018 08:19:27

A

Hello Harshal,                                                                                                                                                                                                               

I have checked it for you, because the limit shipping method, this item can't be shipped to your country now. We will improve it as soon as possible.
Please kindly choose other available items.
Check out our brand new products here: http://www.gearbest.com/new-products/
Grab our best deals here: http://www.gearbest.com/gadget-deals.html

Q

Hi, If i buy this drone: DJI Mavic Pro Mini RC Quadcopter - MAVIC PRO COMBO GRAY 19 from G-W-4 will i get a invoice with 23% Vat on my company? I live in Poland. Thank you. Best regards, Piotr

By Piotr Feb-24/2018 07:32:16

A

Hello Piotr,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Hello I would like to buy the Mavic Pro Combo from you. From the HK Stock Before that, there would still be a few questions, how long does shipping with priority line to Germany take? Need the article within 25 days at the latest.

By Thomas Feb-18/2018 11:42:08

A

Hello Thomas,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

How long does it take to get to my house in Brazil?

By Bruno Santos Jan-09/2018 16:28:28

A

Hello Bruno,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

I,m from Bulgaria.with EU Express shipping ,Will I pay customs fees?

By Ivaylo Dec-22/2017 17:35:06

A

Hello Ivaylo,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

The priority line option has disappeared for the combo ... I was going to request it now but I see that this shipping option is not available. What happen?

By Ivan Sep-28/2017 19:08:04

A

Hello Ivan,
We can ship to your country via 

Priority Line    8 - 18 business days    FREE SHIPPING    

Expedited Shipping    3 - 7 business days    $56.44    


Q

Hi, can I send a mavic pro combo to Israel and what is the delivery time?

By Andrey Sep-28/2017 05:53:43

A

Hello Andrey,

We can ship the item to Israel.


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.

Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)

Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

why can not I order this product in Russia?

By Andew Kuznetsov Sep-26/2017 12:57:33

A

Hello Andew,

I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Please kindly check out our other available items here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html



Q

Hello! how quckly can you send this item in Russia?

By Alex Kos Sep-15/2017 11:54:42

A

Hello Alex,


The item is in stock in China warehouse.


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Dear seller , I would like some more information a) could this product come to my country GRECCE ( EUROPE ) tax free ?? b) in how many days could come to my country with free shipping ?? c) is the product with the original DGI serial number guarantee ?? I am looking forward to hearing from you soon Thank you.

By VASSILIOS Oct-28/2017 20:36:50

A

Hello VASSILIOS,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 



Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Please rest assured that we are responsible for our customer.

It is original and has the official serial number.


Q

How come is it too cheap as compare to other sites?

By vik Sep-10/2017 07:43:33

A

Hello vik,

We always negotiate the best quality at the lowest price. 

Our products are made in China.


Q

Hello! I am russian user. Usually, I am using guaranti in my loccation, if product brak or have deffect. What about guaranty in Russia? Thank You

By Evgeny May-20/2017 05:56:00

A

Hello Evgeny
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

Hi, Is Mavic covered by DJI warranty? I am asking this as drone will be shipped from China to UK and I want to make sure that if something goes wrong, I can contact DJI to get it fixed. Thanks

By AK Apr-28/2017 14:16:50

A

Hello AK
For after sales issue, please go to our Support Center here: http://support.gearbest.com/
For a faster reply, please select the right question type.We kindly ask you to submit one ticket per topic(i.e order).We will reply you within 24 hours except on weekends and public holidays.


Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html