All
Product keywords
Please enter the email address account

Customer Q&A

  • All(47)
  • Product Information(37)
  • Stock Status
  • Payment
  • About Shipping(5)
  • Others(5)
Q

Is It valid for Italy? like 220v and so on?

By Andrea Lazzarino Sep-01/2019 23:00:40

A

Hello  Andrea,

It can be used in Italy.

Q

Can you tell me if this will work with xiaomi gateway with mainland China version?

By Daniel Pereira Aug-29/2019 18:04:21

A

Hello Daniel, 

Yes, it works with xiaomi gateway with mainland China version.



Q

Is this the version 2 or 1?

By Daniel Pereira Aug-29/2019 18:02:48

A

Hello Daniel, 

It is the version 1.

Q

Roborock S50 smart robot vacuum cleaner from Xiaomi second generation- can I use the mop function without hooking up the WIFI smart phone connection?

By Jim Workman Aug-21/2019 17:43:59

A

Hello Jim,
Yes, you can use the mop function without hooking up the WIFI Smart phone connection.

Q

Is ti the original Xiaomi Mi Smart Robot Vacuum?Is it 110v?or 220v?

By Thiago Jul-13/2019 20:51:17

A

Hello Thiago,

It is original.

110V-220V.

Q

Is it the original Xiaomi Roborock S50 ?Is it 110v? or 220v?

By Thiago Jul-13/2019 20:48:53

A

Hi Thiago,


 Input Voltage (V): 100 - 240V


Make sure this product is original.


Please feel free to buy at any time.


Q

hi does this vacum wrk with Australian power 240v. And does it come with an Australian adapter?

By Chris Feb-06/2019 22:13:03

A

Hello Chris,

The Input Voltage (V) is between 100 - 240V .

We will send an adapter with all our products according to the order's country of delivery.


Q

hello when you will have this again?

By Tiago Jan-07/2019 16:06:21

A

Hello Tiago,


We are very happy to tell you that this product is in stock.

You are welcome to buy on our website.


Q

hy. i want to know what is your shipping method? i don't want fast shipping like DHL or DPD because they put me to pay VAT, which is a lot. is there any other shipping method to send it some chinese post or some sweedish on poland post, i don't care about 3-4 weeks shipping, i just don't wanna pay extra taxes in my country. thank you.

By jay Dec-23/2018 09:10:57

A

Hello jay,


The shipping time depends on the shipping method selected during the checkout. 


We have 3 methods of shipping items to you, please see the estimated delivery times below: 

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


For more information on our shipping methods, please see here: http://www.gearbest.com/about/shipping-methods.html   


Q

Hi, Is the package also includes Waterproof Mat ? Thanks

By Arkady Dec-20/2018 06:05:27

A

Hello Arkady, 

Package Contents: 1 x Robot Vacuum, 1 x EU Plug Adapter, 1 x Charging Dock, 1 x Water Tank, 1 x Mopping Pad, 1 x English User Manual    



Q

Is It valid for Italy? like 220v and so on?

By Andrea Lazzarino Sep-01/2019 23:00:40

A

Hello  Andrea,

It can be used in Italy.

Q

Can you tell me if this will work with xiaomi gateway with mainland China version?

By Daniel Pereira Aug-29/2019 18:04:21

A

Hello Daniel, 

Yes, it works with xiaomi gateway with mainland China version.



Q

Is this the version 2 or 1?

By Daniel Pereira Aug-29/2019 18:02:48

A

Hello Daniel, 

It is the version 1.

Q

Roborock S50 smart robot vacuum cleaner from Xiaomi second generation- can I use the mop function without hooking up the WIFI smart phone connection?

By Jim Workman Aug-21/2019 17:43:59

A

Hello Jim,
Yes, you can use the mop function without hooking up the WIFI Smart phone connection.

Q

Is ti the original Xiaomi Mi Smart Robot Vacuum?Is it 110v?or 220v?

By Thiago Jul-13/2019 20:51:17

A

Hello Thiago,

It is original.

110V-220V.

Q

Is it the original Xiaomi Roborock S50 ?Is it 110v? or 220v?

By Thiago Jul-13/2019 20:48:53

A

Hi Thiago,


 Input Voltage (V): 100 - 240V


Make sure this product is original.


Please feel free to buy at any time.


Q

hi does this vacum wrk with Australian power 240v. And does it come with an Australian adapter?

By Chris Feb-06/2019 22:13:03

A

Hello Chris,

The Input Voltage (V) is between 100 - 240V .

We will send an adapter with all our products according to the order's country of delivery.


Q

hello when you will have this again?

By Tiago Jan-07/2019 16:06:21

A

Hello Tiago,


We are very happy to tell you that this product is in stock.

You are welcome to buy on our website.


Q

hy. i want to know what is your shipping method? i don't want fast shipping like DHL or DPD because they put me to pay VAT, which is a lot. is there any other shipping method to send it some chinese post or some sweedish on poland post, i don't care about 3-4 weeks shipping, i just don't wanna pay extra taxes in my country. thank you.

By jay Dec-23/2018 09:10:57

A

Hello jay,


The shipping time depends on the shipping method selected during the checkout. 


We have 3 methods of shipping items to you, please see the estimated delivery times below: 

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


For more information on our shipping methods, please see here: http://www.gearbest.com/about/shipping-methods.html   


Q

Hi, Is the package also includes Waterproof Mat ? Thanks

By Arkady Dec-20/2018 06:05:27

A

Hello Arkady, 

Package Contents: 1 x Robot Vacuum, 1 x EU Plug Adapter, 1 x Charging Dock, 1 x Water Tank, 1 x Mopping Pad, 1 x English User Manual    



Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Q

How long does it take for Slovakia to come from Fast 23 warehouse?

By Rastislav Nov-16/2018 09:55:59

A

Hello Rastislav,

Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.

Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)

Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

please..Is any warehouse locate in Europe?

By Tomáš Kozina Aug-30/2018 21:32:04

A

Hello  Tomáš,


We are very happy to assist you. Unfortunately we cannot offer you our company’s private information, however please rest assured we will ship your products from a warehouse closest to your destination and based on your order situation. 


Q

I live in Poland. Do I risk that I have to pay import tax?

By John Montijb Aug-30/2018 18:40:22

A

Hello John,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

hello, is warehouse HK in Europe?

By Marta Aug-11/2018 18:05:12

A

Hello Marta, 

Thank you for your inquiry.

HK is a code for the shipping location, if you choose this code when you place your order it will be shipped from HongKong.


Q

Hello, where is the warehouse CN-099? Thanks

By AD Aug-08/2018 07:28:40

A

Hello AD,
We will send it from China.

Q

Hi, the Xiaomi roborock S50 on your store is an used/repaired item? Or it is new? Thanks.

By Dany Dec-09/2018 07:09:13

A

Hello Dany,


We can guarantee that this item is brand new. We hope you will enjoy it. 


Q

Is the warranty covered in India and what is the warranty period?

By Prashant Sep-20/2018 01:39:23

A

Hello Prashant,
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html 

http://prntscr.com/kwg9v4 

Q

I have question about warranty. Is there any service center in Slovakia? Is the warranty international? Thank you for soon answer.

By Vladimir Sep-08/2018 08:02:52

A

Hello Vladimir,

There is no  service center in Slovakia, sorry.

Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html 

Q

The vacuum cleaner comes with a European plug?

By moshe Aug-28/2018 19:22:09

A

Hello Moshe, 
It comes with a European plug.

Let me know if you need any help.

Q

does it have EU plug?

By Mathew Aug-21/2018 06:58:07

A

Hello Mathew,
Yes, please feel free to order it.
Best Regards