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Customer Q&A

  • All(83)
  • Product Information(54)
  • Stock Status(4)
  • Payment(5)
  • About Shipping(11)
  • Others(8)
Q

Hello, i have a one question.. how many pin is one switch?

By Tomek Czarkowski Apr-22/2018 11:49:05

A

Hello Tomek, 
It has 4 PIN.


Let me know if you need any help.

Q

he comes with keycap puller?

By Júnior Feb-23/2018 20:01:17

A

Hello Júnior,


Yes,  it has keycap puller.

Q

What better blue or black switch?

By jacob Feb-14/2018 09:01:08

A

Hello jacob,
They are same items, you could choose the color which you like.

Q

Does the RWin (Right Windows) key works? https://is.gd/atzQdW

By Peter Feb-08/2018 19:10:20

A

Hello Peter,

Yes,the RWin (Right Windows) key may work.We are sorry that we are unable to open your video.Hope you may understand us.

Q

Can you guys send me as a gift?

By Paulo Victor Feb-03/2018 03:57:16

A

Hello Paulo,

Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience. 

We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


If you have any more questions please feel free to contact us. 


Q

Product will be sent as a gift?

By Adrian Dec-27/2017 14:08:27

A

Hello Adrian,

We are sorry that we are unable to declare the order with a gift for we will be punished if it is found.

Hope you can understand that.


Q

What is the difference between black and blue switches.

By Arsh Aug-24/2017 13:12:55

A

Hello Arsh,


The feelings for typing are different. Blue switches are more crisp.

Q

Portuguese: Gostaria de saber se o teclado CK108 (Black Switch) vem com os símbolos das teclas multimídia? Agradeço, desde já. English: I wonder if the CK108 (Black Switch) keyboard comes with the multimedia button symbols? Thank you in advance.

By Anthony Jul-17/2017 08:15:10

A

Hello Anthony,


Sorry, there is no multimedia button symbols on the keyboard.

Thank you for your inquiry.

Q

Do product has a anti-ghosting?

By Eren Kulaksiz Jun-12/2017 02:28:23

A

Hello Eren


There should not have a anti-ghosting.

Q

How does the warranty work? In case of defect what can be done?

By Alisson May-17/2017 23:24:17

A

Hello Alisson
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

Hello, i have a one question.. how many pin is one switch?

By Tomek Czarkowski Apr-22/2018 11:49:05

A

Hello Tomek, 
It has 4 PIN.


Let me know if you need any help.

Q

he comes with keycap puller?

By Júnior Feb-23/2018 20:01:17

A

Hello Júnior,


Yes,  it has keycap puller.

Q

What better blue or black switch?

By jacob Feb-14/2018 09:01:08

A

Hello jacob,
They are same items, you could choose the color which you like.

Q

Does the RWin (Right Windows) key works? https://is.gd/atzQdW

By Peter Feb-08/2018 19:10:20

A

Hello Peter,

Yes,the RWin (Right Windows) key may work.We are sorry that we are unable to open your video.Hope you may understand us.

Q

What is the difference between black and blue switches.

By Arsh Aug-24/2017 13:12:55

A

Hello Arsh,


The feelings for typing are different. Blue switches are more crisp.

Q

Portuguese: Gostaria de saber se o teclado CK108 (Black Switch) vem com os símbolos das teclas multimídia? Agradeço, desde já. English: I wonder if the CK108 (Black Switch) keyboard comes with the multimedia button symbols? Thank you in advance.

By Anthony Jul-17/2017 08:15:10

A

Hello Anthony,


Sorry, there is no multimedia button symbols on the keyboard.

Thank you for your inquiry.

Q

Do product has a anti-ghosting?

By Eren Kulaksiz Jun-12/2017 02:28:23

A

Hello Eren


There should not have a anti-ghosting.

Q

How does the warranty work? In case of defect what can be done?

By Alisson May-17/2017 23:24:17

A

Hello Alisson
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

o switch dele é OUTEMU ??

By Henry Uyeno May-14/2017 21:29:52

A

Hello Henry,

Keyboard Switch Brand: OUTEMU 

Q

Hello, is this keyboard available with UK layout, or atleast with "big", 2 line enter?

By Ondřej May-08/2017 12:22:59

A

Hello Ondřej,


All of our products are sold as described.

Please feel free to order anytime.


Q

ürünü alacağım elinizde varmı stokta görünmüyor cevaplarsanız sevinirim

By gökalp Feb-26/2017 14:01:50

A

Hello gökalp,

Bu ürün şu anda stokta.

İlginiz için teşekkürler.


Q

in stock?

By Diego Dec-14/2016 00:19:46

A

Hello Diego,

Yes, we have stock, please feel free to order it. 
Best Regards

Q

in stock?

By Diego Dec-14/2016 00:18:15

A

Hello Diego,

Yes, we have stock, please feel free to order it. 
Best Regards

Q

in stock?

By Diego Dec-14/2016 00:18:15

A

Hello Diego,

Yes, we have stock, please feel free to order it. 
Best Regards

Q

Na compra do teclado CK108 e do Mouse V30 poderia botar um valor abaixo de 50 dolares no pacote? Pelo motivo da taxa

By Daniel May-01/2017 14:15:05

A

Hello Daniel,
Thanks for your inquiry.

We are so sorry to tell you that we cannot declare a lower value for your order.

Q

Hi, is gonna have another sale on this product? Thanks!

By Raphael Luca Feb-06/2017 14:49:59

A

Hello Raphael,
Sorry, we have not been informed about this information, please pay attention to our site.

Thanks for understanding.

Q

posso comprar sem medo via boleto? vai chegar na minha casa? é garantido com o seguro?

By Diego Miranda Dec-19/2016 16:26:11

A

Hello Diego,
Yes,you can pay it via ticket.

The shipping company will deliver it to your door step.

The guarantee is 1 year.

For more about Gearbest's warranty and returns policy, please kindly see the follow link: 

http://www.gearbest.com/about/warranty-and-return.html    

Q

Se eu escolher essa opção: Netherlands Registered 15 - 32 business days R$0.00: eu vou ganhar o código de rastreio?

By Diego Miranda Dec-19/2016 15:07:32

A

Hello Diego,
It has tracking number.

Thank you for your inquiry! Please feel free to ask further pre-sales questions. 



Q

Hi! I only can pay by insallment, how we can do this?

By Felipe Oct-04/2016 20:55:35

A

Hello Felipe,
We are sorry we can not accept pay by insallment.

Our website accepts following safe and secure payment methods:
1.PayPal
2.Pay by credit card directly 
3.Pay by credit card via PayPal
4.Wire Transfer
5.Western Union
6.Pay by Boleto Bancario via Ebanx
Available payment methods depends on where are you from. Please add items to cart, click"proceed to checkout",then choose the destination country to check it.
If you pay by Wire Transfer,Western Union,please contact us for further details.

Q

Can you guys send me as a gift?

By Paulo Victor Feb-03/2018 03:57:16

A

Hello Paulo,

Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience. 

We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


If you have any more questions please feel free to contact us. 


Q

Product will be sent as a gift?

By Adrian Dec-27/2017 14:08:27

A

Hello Adrian,

We are sorry that we are unable to declare the order with a gift for we will be punished if it is found.

Hope you can understand that.


Q

Porque no se envía a Chile de la bodega de us-la si esta mas cerca de Chile que china? es meramente comercial o la oferta es falsa?

By Alejandro Feb-19/2017 05:51:57

A

Hola Alejandro,


Gracias por su consulta.

Sólo podemos enviar a Estados Unidos desde el almacén US-LA.

Si desea que lo enviemos a Chile, seleccione Almacén chino.


Q

gostaria com compra o produto do preço EUA-LA, sou de BRASIL !

By Mateus Feb-08/2017 22:34:34

A

Hello Customer,

US warehouse is for US customer only.

Thank you.

Q

Hello there is tax in our country for 30 dollars, could you show the price below 30 dollars

By tax Feb-02/2017 10:18:48

A

Hello tax,
 

Thank you for your inquiry.

Sorry, due to customs regulations we cannot declare a lower value on the invoice or declare the item as a gift. 

Thank you, Let me know if you need any help.

Have a nice day!


Q

Estou cadrastando o endereço de entrega, mas tem um campo obrigatorio de ''TAX ID'' como que preenche isso ? não quero que meu produto seje taxado.

By charles Jan-27/2017 15:36:36

A

Hello charles,
Thank you for your inquiry.

It has a required " TAX ID " field.

Unfortunately, Tax totally depends on the local customs policy. The customer is solely responsible for customs tax and any other customs-related charges if exists. Please consult your local customs office for more details before placing the order.

Q

If i buy now,¿when you´re gonna ship my package?

By Juan Jan-26/2017 20:10:06

A

Hello Juan,
Generally it can be shipped within 3-7 business days after the payment. The exact processing time varies depending on the item.
Please refer to our shipping estimation below:
1) Expedited Shipping: 3-7 working days 
2) Unregistered Air Mail & Registered Air Mail:10-40 working days
3) Priority Line : 5- 25 working days(Only for partial countries)
Learn more information about shipping from http://www.gearbest.com/about/shipping-methods.html 

Q

Hi, the submission shows me that you can not ship from Brazil.

By sousa Jan-22/2017 18:11:28

A

Hello sousa,

Thank you for your inquiry.

We can ship this item to Brazil.We ship from China. Please check the shipping method here: http://prntscr.com/dz38mr

Please feel free to contact us if further questions.

Thank you for your attention.


Q

Is it shipped to Brazil?

By Adriano Jan-20/2017 17:26:14

A

Hello Adriano, 


Thank you for your inquiry.

Yes,we can ship it to Brazil.

Q

Is it shipped to Brazil?

By Adriano Jan-20/2017 17:08:47

A

Hello Adriano, 


Thank you for your inquiry.

Yes,we can ship it to Brazil.

Q

İndirimden aldığım zaman sıkıntı yaşamam değil mi? İlginiz İçin Teşekkürler.

By Bilgiler Mar-14/2017 12:46:13

A

Hello Bilgiler


Thank you for your inquiry.

We are so sorry that we do not have discount coupon here, please check in here: https://www.retailmenot.com/view/gearbest.com?c=8318705.

You can contact here to know how get coupon:

https://support.gearbest.com/ticket/ticket/index 

Thank you for your patient collaboration and your support. 

Thank you, Let me know if you need any help.

Have a nice day!


Q

Neden 2 tane ck 108 var? ve neden birisi 75.81 dolar diğeri 62 dolar?

By Bilgiler Mar-13/2017 13:25:00

A

Hello Bilgiler


Thank you for your inquiry.

For promotion reason, sometimes the item price would be a bit different.

Thank you, Let me know if you need any help.

Have a nice day!


Q

Tentei comprar ele não consegui devido meu cartão de credito só aceitar compras nacionais, peço desculpa, e queria saber se você tem loja no aliexpress porque por la consigo pagar com cartão nacional

By Luis Otavio Mar-03/2017 13:38:50

A

Hello Luis,
This is international business.

If you can not pay it, please check the card with bank, then try it again with another internet browser.

Q

Can you send it to Chile? Thank you

By Rafael Jan-24/2017 15:25:46

A

Hello Rafael,

Thank you for your inquiry.

Yes, we can ship this item to  Chile. Please check this link for the shipping method :http://prntscr.com/e016fy

Please feel free to contact us if further questions.

Thank you for your attention.


Q

Hi, I'm interested in doing a review of this product on my youtube channel, I think it would come very well to publicize the product with a little publicity. Contact: Cristianmarint@gmail.com

By Say Marin Jan-07/2017 16:57:41

A

Hello Say
You just need to contact youtube@gearbest.com.

Q

where can i download the software for this keyboard?

By vertti Dec-24/2016 15:33:07

A

Hello Vertti,

● Plug and play, do not need to install any driver, easy to use.
Thank you for your attention.

Q

Ne zaman elime ulaşır ?

By ozkan Nov-21/2016 12:52:27

A

Hello ozkan,
Generally it can be shipped within 3-7 business days after the payment. The exact processing time varies depending on the item.
Please refer to our shipping estimation below:
1) Expedited Shipping: 7-15 working days
2) Registered Air Mail:10-25 working days
3) Unregistered Air Mail:13-30 working days                             4) Priority Line : 7 - 15 working days(Only for partial countries)
Learn more information about shipping from http://www.gearbest.com/about/shipping-methods.html

Q

Muito bom! Gearbest um Sucesso! Obrigado pela atenção e dedicação! #RECOMENDO100%

By Eleonay de Lima Nov-15/2016 01:38:46

A

Hello Eleonay,
Thanks for your compliment.

Please feel free to contact us if you have any questions.