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Customer Q&A

  • All(82)
  • Product Information(68)
  • Stock Status(3)
  • Payment(3)
  • About Shipping(7)
  • Others(1)
Q

is it compatible with OnePlus 5T ?

By Bruno Jun-14/2018 14:02:29

A

Hello Bruno,

Yes, it is compatible with OnePlus 5T.

Q

can it be possible for connecting this to 2 mobile devices at a time

By Prakash Raju Bh S Jun-04/2018 09:28:23

A

Hello Prakash,

No, sorry.

Q

The earphones come in a Box?

By Juan Pablo May-11/2018 13:49:42

A

Hello Juan,
Package Contents: 1 x Meizu EP51 Sports Earbuds, 3 x Pair of Standby Earbud Tips, 1 x USB Charge Cable, 1 x Storage Box, 1 x English / Chinese User Manual

Q

It´s possible shipping with DHL?

By RONALDO Feb-15/2018 11:23:28

A

Hello RONALDO,


The shipping time depends on the shipping method selected during the checkout. 


We have 3 methods of shipping items to you, please see the estimated delivery times below: 

1) Expedited Shipping: 3-7 business days DHL

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


For more information on our shipping methods, please see here: http://www.gearbest.com/about/shipping-methods.html   


Q

which is the sku number for this product?

By Vallejo Feb-12/2018 01:02:15

A

Hello Vallejo,
The sku number about this item is 177692401.

Q

Hi, is this compatible with Moto G?

By Vinicius Oct-31/2017 20:16:45

A

Hello Vinicius,
This item is compatible with: iPhone,iPod,Mobile phone which bluetooth is V4.0 version .

Q

Hi, is this compatible with Samsung Galaxy S8 via bluetooth?

By Ema Oct-01/2017 02:27:01

A

Hello Ema,
Yes ,this earbuds is compatible with Samsung Galaxy S8 via bluetooth .Let me know if you need any help.

Q

Is it compatible with Galaxy S5 via Bluetooth?

By Michael Sep-26/2017 00:34:14

A

Hello Michael,
Please confirm your item Bluetooth Version over V4.0.

Q

Why did not you send my request yet?

By Gideão Sep-25/2017 23:04:52

A

Hello Gideão,
This item in stock now, please contact our support center for your order issue.

Q

I have a Samsung galaxy S7 Edge is it compatible?

By Jonathan Sep-16/2017 01:32:04

A

Hello Jonathan,
The item is compatible with: iPhone,iPod,Mobile phone.

Q

is it compatible with OnePlus 5T ?

By Bruno Jun-14/2018 14:02:29

A

Hello Bruno,

Yes, it is compatible with OnePlus 5T.

Q

can it be possible for connecting this to 2 mobile devices at a time

By Prakash Raju Bh S Jun-04/2018 09:28:23

A

Hello Prakash,

No, sorry.

Q

The earphones come in a Box?

By Juan Pablo May-11/2018 13:49:42

A

Hello Juan,
Package Contents: 1 x Meizu EP51 Sports Earbuds, 3 x Pair of Standby Earbud Tips, 1 x USB Charge Cable, 1 x Storage Box, 1 x English / Chinese User Manual

Q

which is the sku number for this product?

By Vallejo Feb-12/2018 01:02:15

A

Hello Vallejo,
The sku number about this item is 177692401.

Q

Hi, is this compatible with Moto G?

By Vinicius Oct-31/2017 20:16:45

A

Hello Vinicius,
This item is compatible with: iPhone,iPod,Mobile phone which bluetooth is V4.0 version .

Q

Hi, is this compatible with Samsung Galaxy S8 via bluetooth?

By Ema Oct-01/2017 02:27:01

A

Hello Ema,
Yes ,this earbuds is compatible with Samsung Galaxy S8 via bluetooth .Let me know if you need any help.

Q

Is it compatible with Galaxy S5 via Bluetooth?

By Michael Sep-26/2017 00:34:14

A

Hello Michael,
Please confirm your item Bluetooth Version over V4.0.

Q

I have a Samsung galaxy S7 Edge is it compatible?

By Jonathan Sep-16/2017 01:32:04

A

Hello Jonathan,
The item is compatible with: iPhone,iPod,Mobile phone.

Q

Can you please tell me about the warranty and how will I be able to avail it?

By Shubham Sep-12/2017 06:53:35

A

Hello Shubham
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

If you receive the item with sone issue, you can contact us and we will do our best to help you.

Q

I bought a Zeblaze THOR, Bluetooth 4.0, and that handset bluetooth is 4.1. Can I match?

By MUSASHI Sep-02/2017 17:29:43

A

Hello Musashi, 
Thank you for your inquiry.

It is only compatible with Bluetooth 4.0.

Let me know if you need any help.


Q

Have stock?

By Daniel Férrer Aug-30/2017 22:33:52

A

Hello Daniel,
Yes, the item is in stock.

You can make the order normally and we will arrange the shipment as soon as possible.

Q

Have stock?

By Daniel Villanueva Jun-20/2017 16:53:53

A

Hello Daniel,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Please feel free to order it.


Q

When will these be back in stock?

By Amjed Mar-26/2017 11:18:59

A

Hello Amjed,

I’m really sorry for that this one is out of stock now, the exact restock time depends on the requirement. We are unable to give the exactly date that we can get it in stock. 

Hope you can kindly put it in favorites. As soon as we get the item in stock, we’ll email you soon. 

Thanks so much for your understanding. 


Q

Hello, i want buy this earphones but if u sent can u write price below 20$ beacue i wont pay any taxes in my country?

By Amiren Jun-20/2017 13:50:41

A

Hello Amiren,
Sorry,we can't.

Q

can i get a discount on thiw item if i have any points ? if yes ...how?

By thanasis iliadis Feb-02/2017 15:13:37

A

Hello thanasis, 


Thank you for your inquiry.

Please refer to the price shown on the item page. 

Thank you, Let me know if you need any help.

Have a nice day!


Q

Hello, if I order you this item, could you write in customs declaration, that the price is not 32$ but 20$. It's very important, because if you can't, I wouldn't place order.

By Konstantin Apr-29/2016 19:36:17

A

Hello Konstantin,

We usually declare a lower price on your package in consideration of our countries’ customs policy and your interests. If you have any specific requirement regarding declaration, please feel free to add a comment for us during the check-out. About the tax and customs issue, please refer to “Tax & Customs Duties” on our website http://www.gearbest.com/about/faq.html.  

Q

It´s possible shipping with DHL?

By RONALDO Feb-15/2018 11:23:28

A

Hello RONALDO,


The shipping time depends on the shipping method selected during the checkout. 


We have 3 methods of shipping items to you, please see the estimated delivery times below: 

1) Expedited Shipping: 3-7 business days DHL

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


For more information on our shipping methods, please see here: http://www.gearbest.com/about/shipping-methods.html   


Q

Why did not you send my request yet?

By Gideão Sep-25/2017 23:04:52

A

Hello Gideão,
This item in stock now, please contact our support center for your order issue.

Q

Can you write a cost of parcel is 20$ when you sent to Belarus?

By Alex Aug-05/2017 07:42:38

A

Hello Alex,
Thanks for your inquiry.

Sorry, we cannot declare a lower value for the item.

Q

With Box or Without Box?

By Gaurav Jun-03/2017 11:49:18

A

Hello Gaurav,
Package Contents: 1 x Meizu EP51 Sport Earbuds, 6 x Earbud Tips, 1 x USB Charge Cable, 1 x Storage Box, 1 x English / Chinese User Manual.

Q

Hi i bough this product from your site on 25 April today i downloaded the invoice but there price is showing 14.49USD and also there is not any info regarding product model company etc please help

By Santosh Verma May-02/2017 09:40:13

A

Hello Santosh
Please go to our  Support Center here: http://support.gearbest.com/
subit a ticket, we will send you the right invoice in 24 hours.

Q

pode ocorrer do fone EP51 ser taxado?

By gedilson Jan-19/2017 00:44:44

A

Hello gedilson,

Thank you for your inquiry.

It is with a Built-in 60mAh rechargeable battery, for about 6h playing time, 400h standby time. 

Thank you, Let me know if you need any help.

Have a nice day!


Q

Hi! Possible that the package post it as gift? (because of Hungarian taxes)

By Gergő Math Jan-17/2017 11:46:12

A

Hello Gergő,
Sorry, due to customs regulations we cannot declare a lower value on the invoice or declare the item as a gift.

Q

how long the battery lasts

By luis daniel Oct-18/2016 09:42:08

A

Hello luis,

Built-in 60mAh rechargeable battery, for about 6h playing time, 400h standby time

Please feel free to contact us if you have any questions.