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Customer Q&A

  • All(84)
  • Product Information(68)
  • Stock Status
  • Payment(1)
  • About Shipping(10)
  • Others(4)
Q

Hi, Do you provide Australian Adaptor if i bought it there?

By Sac Aug-28/2018 12:46:57

A

Hello Sac,


We regret to inform you that this item is no longer available.

 

Please check out our other amazing items here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html


Q

Hello! If I'm from Europe, the item should arrive from europe warehouse or china warehouse? I did not see the selection for the ware house! Thanks

By Vlad Feb-05/2018 10:33:59

A

Hello Vlad, 
We can only ship it from China warehouse.

Let me know if you need any help.

Q

friend you can declare 20 usd for me not be taxed?

By Felipe Aug-16/2017 22:53:03

A

Hello Felipe,


We are sorry that we are unable to declare the item with a lower price due to we may be punished by the customs office.

 


Q

When selecting which warehouse to ship from, there is an option for US - LA. Is that a United States warehouse? I noticed that the price appeared to drop significantly. Is this correct?

By Toby May-11/2017 15:01:13

A

Hello Toby,
Yes,  US - LA is a United States warehouse.

The price changes from different warehouses.

Best Regards

Q

Hello, Can you clarify which warehouse this products gets shipped from? It is EU one or China one? Thanks

By Nikos May-10/2017 20:40:44

A

Hello Nikos,


We send it from EU warehouse and China warehouse. you can choose that by yourself.

Q

I misplaced the sd-card that was shipped with the printer and i am missing the firmware. Is there a way to get it online?

By Firmware May-07/2017 19:51:51

A

Hello Firmware


For after sales issue, please go to our  Support Center here: http://support.gearbest.com/
For a faster reply, please select the right question type.We kindly ask you to submit one ticket per topic(i.e order).We will reply you within 24 hours except on weekends and public holidays.

Q

Hello You can invoice with CIF over 144 euros Tuanks

By Anton May-07/2017 16:21:55

A

Hello Anton,


Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience. 


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Hello They can put value for customs for 143 euros Thanks

By Angel May-07/2017 15:39:42

A

Hello Angel,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

¿Viene armada?

By antonio May-06/2017 20:59:16

A

Hello antonio,
It is not armed.

Q

Hi, in the kit is the filament present? do you can send to italy stock from europe?

By Vincenzo Mar-20/2017 13:06:20

A

Hello Vincenzo,
It doesn't include the filament.

We can send to you from EU warehouse.


Q

Hi, Do you provide Australian Adaptor if i bought it there?

By Sac Aug-28/2018 12:46:57

A

Hello Sac,


We regret to inform you that this item is no longer available.

 

Please check out our other amazing items here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html


Q

¿Viene armada?

By antonio May-06/2017 20:59:16

A

Hello antonio,
It is not armed.

Q

Has printer auto calibration?

By jar001 Mar-19/2017 13:59:04

A

Hello jar001
The MA model has auto calibration

Q

Bonjour, Je suis complètement perdu sur les réglages. Les réglages qui sont fournis ne fonctionne pas tous. Quelqu'un peut m'aider? Quelqu'un peut m'envoyer ses propres réglages?

By Nicolas Mar-17/2017 19:11:19

A

Hello Nicolas
For after sales issue, please go to our  Support Center here: http://support.gearbest.com/
For a faster reply, please select the right question type.We kindly ask you to submit one ticket per topic(i.e order).We will reply you within 24 hours except on weekends and public holidays.

Q

This isn't a question, just to let everyone know that the instructions to put the printer together are on the SD Card :).

By Dipesh Patel Mar-02/2017 12:09:00

A

Hello Dipesh, 


Thank you for your support.

Have a nice day!


Q

Where can I find the software and driver for Windows?

By X Li Feb-19/2017 15:00:34

A

Hello X,


Please kindly there will have the software and driver for Windows in the SD card.

Have a nice day.

Q

Hello, one question. Is this board compatible to this printer ? board: Anet V1.0 3D Printer Controller Board - RED thank you

By Carola Feb-17/2017 07:09:31

A

Hello Carola,
Sorry, Anet V1.0 3D Printer Controller Board  -  RED is not compatible to this printer.


Thank you for your inquiry.

Q

I have this printer and would like to add auto leveling. Is there any guide to configuring the firmware to support the auto leveling sensor at all as I seem to be unable to get the information as to exactly which chip and bootloader is used on the control board.

By Leigh Feb-16/2017 19:32:22

A

Hello Leigh


Thank you for your inquiry.

You need to buy the motherboard with the automatic leveling device.

Thank you, Let me know if you need any help.

Have a nice day!


Q

Hello, can i use this board : Anet V1.0 3D Printer Controller Board as replacement in my Acrylic 3DCSTAR P802-MHS 3D Printer or do you have the originalboard to buy ( because the board is defekt) thank you

By Carola Feb-16/2017 10:39:15

A

Hello Customer,

The answer is no.

Q

Hi. How can I get the drivers for Linux?. Thanks a lot.

By Paco Feb-10/2017 12:30:30

A

Hi Paco,


Thank you for your inquiry.

Please check here: www.ftdichip.com/Drivers/VCP.htm

Have a nice day!


Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Q

Hello ! you have free shipping ??

By yulia May-26/2016 19:25:09

A

Hello yulia,

We offer a large selection of products that are available with free shipping.

At Gearbest, FREE shipping via Flat Rate Shipping is available for most of items.
However if the item(s) is oversized or overweight, they must be shipped using Standard Shipping or Expedited Shipping instead.An additional shipping fee will be applied in such cases.
Delivery cost depends on the shipping method that is selected and weight along with the shipping time and the destination country.

Q

Hello! If I'm from Europe, the item should arrive from europe warehouse or china warehouse? I did not see the selection for the ware house! Thanks

By Vlad Feb-05/2018 10:33:59

A

Hello Vlad, 
We can only ship it from China warehouse.

Let me know if you need any help.

Q

friend you can declare 20 usd for me not be taxed?

By Felipe Aug-16/2017 22:53:03

A

Hello Felipe,


We are sorry that we are unable to declare the item with a lower price due to we may be punished by the customs office.

 


Q

Hello, Can you clarify which warehouse this products gets shipped from? It is EU one or China one? Thanks

By Nikos May-10/2017 20:40:44

A

Hello Nikos,


We send it from EU warehouse and China warehouse. you can choose that by yourself.

Q

Hello You can invoice with CIF over 144 euros Tuanks

By Anton May-07/2017 16:21:55

A

Hello Anton,


Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience. 


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Hello They can put value for customs for 143 euros Thanks

By Angel May-07/2017 15:39:42

A

Hello Angel,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Hello I will opt for DHL freight, arrive on time right?

By Aender Rodrigues Rocha Jan-11/2017 18:04:57

A

Hello Aender,

Total Delivery Time = Processing Time + Packaging Time + Shipping Time


the processing time is 1-3 business days while large quantity order may require a few days more.

Expedited Shipping:3-10 business days   by DHL/EMS/IB.


Please note that the above shipping times are for guidance only


Q

I wonder if I would have to pay something in respect of customs house. Thank you

By Álvaro Oct-24/2016 13:50:35

A

Hello Álvaro
Taxes do not come from us if any. Taxes are beyond Gearbest's control and only depend on the delivery country's regulations and policies.
For more details: http://www.gearbest.com/about/faq.html

Q

can you make send to colombia?tanks

By sergio Oct-04/2016 19:22:17

A

Hello sergio,
We can send it to colombia.

Q

كم يكلف النقل الى العراق ملاحضه النقل البطيئ

By مختلطه Sep-18/2016 16:52:22

A

مرحبا مختلطه،

تستطيع أن ترى في تكاليف الشحن والتسليم في الوقت المحدد خلال السحب. الخطوات التي يجب اتباعها:

1. إضافة المنتج إلى سلة التسوق الخاصة بك

2. أدخل البلاد التسليم

3. سيتم عرض تكلفة الشحن تلقائيا.

السعر المعروض على على صفحة المنتج هو سعر البند، لا يتم تضمين تكلفة الشحن.

تكلفة التوصيل يعتمد على طريقة الشحن على عدة عوامل مثل الوزن، ووقت الشحن وبلد المقصد.

Q

Hello, is it possible to have this product with free shipping to Serbia? with longer delivery date, than express shipping. Thank you

By Dusan Aug-23/2016 19:06:54

A

Hello Dusan,
You can see the Shipping costs and delivery time during the check out. Steps to follow 1. Add your product to your cart 2. Enter your delivery country 3. The shipping cost will be displayed automatically.
Once we have received your payment we will ship your item according the dispatch estimation indicated on the product page.
Delivery time estimation :
1) Expedited Shipping: 3-7 working days
2) Standard Shipping:7-10 working days
3) Flat Rate Shipping:10-25 working days
Learn more information about shipping from http://www.gearbest.com/about/shipping-methods.html

Q

I misplaced the sd-card that was shipped with the printer and i am missing the firmware. Is there a way to get it online?

By Firmware May-07/2017 19:51:51

A

Hello Firmware


For after sales issue, please go to our  Support Center here: http://support.gearbest.com/
For a faster reply, please select the right question type.We kindly ask you to submit one ticket per topic(i.e order).We will reply you within 24 hours except on weekends and public holidays.

Q

Hi, in the kit is the filament present? do you can send to italy stock from europe?

By Vincenzo Mar-20/2017 13:06:20

A

Hello Vincenzo,
It doesn't include the filament.

We can send to you from EU warehouse.


Q

can you make send to chile?tanks

By alejandro Oct-27/2016 04:24:12

A

Hello alejandro, 

Thank you for your inquiry.

This item can be shipped to Chile http://prntscr.com/czhpkg 

Q

Does it print on clothes

By Thomas Jun-10/2016 10:35:30

A

Hello Thomas,

Thanks for your inquiry. It can't print on clothes. Have a nice day.