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Customer Q&A

  • All(93)
  • Product Information(73)
  • Stock Status(7)
  • Payment
  • About Shipping(8)
  • Others(4)
Q

Does this product have the noise-canceling feature?

By James Jun-07/2018 12:07:54

A

Hello James, 

Thank you for your inquiry.

Yes, it has better noise cancellation for clear calling quality. 

Q

How to ativate warranty?

By Carlos Manuel Lima Oliveira May-24/2018 17:00:35

A

Hello Carlos
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

They are original?

By Daniel Feb-17/2018 05:24:16

A

Hello Daniel,


Rest assured that all of our products are genuine and original items. 

Please feel free to order anytime.


Q

tienen microfono?

By adrian Dec-28/2017 22:10:49

A

Hello Adrian,

Function: Answering Phone,Microphone,Song Switching,Voice control 

Many thanks for your inquiry. 


Q

I can see that there is 149 pieces left, does it mean that you have stock and the products will be packed and shipped within 3 business day?

By Giorgio Oct-07/2017 14:33:49

A

Hello Giorgio,
Yes, this item in stock now.

Q

Are you going to ship the product only October 31 seriously, is there still more than 1 month left? Is it possible for you to dispatch before? Thank you, good work week.

By Christian P Sep-25/2017 15:25:35

A

Hello Christian,
We are sorry manufacturer haven't offered us this item yet, they can offer us item between Oct 31 - Nov 4, then we will ship out.

Q

Have it stock for inmediatly ship? How long it will take to ship the product?

By Jonathan Sánchez Sep-03/2017 22:27:53

A

Hello Jonathan,


This item not in stock now, we except ship between Oct 9 - Oct 13.

Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

- "This earbud's have noise cancellation/isolation? If have then active or passive?" - "Cable control high SNR 58dB microphone, better noise cancellation for clear calling quality. This item does not have active and passive." I'm talking about earbuds, not microphone. I mean when i insert earbuds to my ear can i hear outside noises? That's very important to me. Also how can i contact to you another way?

By Dainius Aug-28/2017 10:20:00

A

Hello Dainius,

Sorry, it cannot eliminate noise completely.

You can contact us via our Support Center here: http://support.gearbest.com/   

Q

Does this work on iphone? Can you confirm that the buttons work on iphone too? coz i heard the buttons doesnt work on iphones only android ?

By ceecee Jul-27/2017 00:21:33

A

Hello ceecee,
Volume control function can not be used on the iOS devices.

Q

Hello, is it the Product Model Number : QTER01JY ? thank's

By ff Jun-19/2017 11:28:30

A

Hello ff,


Thank you for your inquiry.

The product model number is QTER01JY.  

Let me know if you need any help.

Q

Does this product have the noise-canceling feature?

By James Jun-07/2018 12:07:54

A

Hello James, 

Thank you for your inquiry.

Yes, it has better noise cancellation for clear calling quality. 

Q

They are original?

By Daniel Feb-17/2018 05:24:16

A

Hello Daniel,


Rest assured that all of our products are genuine and original items. 

Please feel free to order anytime.


Q

tienen microfono?

By adrian Dec-28/2017 22:10:49

A

Hello Adrian,

Function: Answering Phone,Microphone,Song Switching,Voice control 

Many thanks for your inquiry. 


Q

- "This earbud's have noise cancellation/isolation? If have then active or passive?" - "Cable control high SNR 58dB microphone, better noise cancellation for clear calling quality. This item does not have active and passive." I'm talking about earbuds, not microphone. I mean when i insert earbuds to my ear can i hear outside noises? That's very important to me. Also how can i contact to you another way?

By Dainius Aug-28/2017 10:20:00

A

Hello Dainius,

Sorry, it cannot eliminate noise completely.

You can contact us via our Support Center here: http://support.gearbest.com/   

Q

Does this work on iphone? Can you confirm that the buttons work on iphone too? coz i heard the buttons doesnt work on iphones only android ?

By ceecee Jul-27/2017 00:21:33

A

Hello ceecee,
Volume control function can not be used on the iOS devices.

Q

Hello, is it the Product Model Number : QTER01JY ? thank's

By ff Jun-19/2017 11:28:30

A

Hello ff,


Thank you for your inquiry.

The product model number is QTER01JY.  

Let me know if you need any help.

Q

Are this the Mi In-Ear Headphones Pro OR the Mi In-Ear Headphones Pro HD?

By Leonardo Jun-18/2017 15:45:14

A

Hello Leonardo, 
Thanks for your inquiry.


Please note that it is Original Xiaomi in-ear hybrid dual driver earphones

Q

Does one of the buttons skip songs? If yes, does it work on iOS devices? Thank you.

By Walter Jun-07/2017 16:08:00

A

Hello Walter,


You can try to press the middle key or press the side keys in a long time.

It works  on iOS devices.

Q

Hi good evening Can i control volume levels using the earphone buttons on every android marshmallow cell phones?

By Rob Jun-06/2017 23:17:14

A

Hello Ron,

Yes , you can control volume levels using the earphone buttons on every android marshmallow cell phones.

Q

Hi, is it original product?

By Marat May-25/2017 03:33:13

A

Hello Marat, 

Yes.

I would like to inform you that the items in our website are all original products.    


Q

I can see that there is 149 pieces left, does it mean that you have stock and the products will be packed and shipped within 3 business day?

By Giorgio Oct-07/2017 14:33:49

A

Hello Giorgio,
Yes, this item in stock now.

Q

Are you going to ship the product only October 31 seriously, is there still more than 1 month left? Is it possible for you to dispatch before? Thank you, good work week.

By Christian P Sep-25/2017 15:25:35

A

Hello Christian,
We are sorry manufacturer haven't offered us this item yet, they can offer us item between Oct 31 - Nov 4, then we will ship out.

Q

Have it stock for inmediatly ship? How long it will take to ship the product?

By Jonathan Sánchez Sep-03/2017 22:27:53

A

Hello Jonathan,


This item not in stock now, we except ship between Oct 9 - Oct 13.

Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Hello! This item in stock now?

By Ivan May-30/2016 11:37:04

A

Hello,

Yes, the item is in stock now.

Q

Hi, would like to check if you have stocks? Do you ship to singapore ? Are the real xiaomi pro headphones ?

By terence May-16/2016 13:46:57

A

Hello,

Yes, the item is in stock now.

We ship to singapore.

The item is the  real xiaomi pro headphones.

Welcome to buy items on our website.

Q

Buenas tardes, tendrás en existencia los audífonos Xiaomi Hybrid en existencia, vivo en México y he escuchado buenas reseñas de este producto, me interesaría probarlo, gracias por su atención. Good afternoon, hearing aids have in existence Xiaomi Hybrid in existence, I live in Mexico and I've heard good reviews of this product, I would be interested to try it, thanks for your attention.

By Mosiah Ruiz May-12/2016 19:50:55

A

Hello,

The item is in stock now, welcome to buy items on our website.

Q

Do you have this product already in stock?

By Vinicius de Paula May-07/2016 19:14:24

A

Hi,

Yes, we have the item in stock now.

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Q

Excuse me , I live in México, Do i need to pay customs duty??

By José Alfredo Jun-03/2017 02:24:04

A

Hello José,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

I'm from Malaysia. Shipping is free?

By DeyDarun May-28/2017 04:46:07

A

Hello DeyDarun,

You can see the shipping cost and delivery time during the checkout. 


Simply add the items you wish to purchase to your cart and select your delivery country. The available shipping methods and cost will then be displayed.


The delivery cost depends on the shipping method chosen, along with other factors such as weight, shipping time and the destination country.  


Q

what diferent Warehouse Options: about china or HK WHICH IS HK

By BLETSOS GERASIMOS Mar-20/2017 07:51:41

A

Hello BLETSOS, 


Thank you for your inquiry.

If you select China warehouse,we will ship it from China mainland,if you select HK warehouse,we will ship it from HongKong.

Q

Hello i want to buy your product and i would like know if the product is 100% original and if you ship to Peru city Lima. Thanks a lot,

By Diego Roldan Aug-03/2016 13:19:26

A

Hello Diego,

We are sure this is original Xiaomi product, you can feel free to order it. 

We can ship to to Peru city Lima, usually, we ship everywhere in the world from the CN warehouse.      

Thanks for your attention. 

Q

do you guyz ship this in nepal ?? plz notify me

By sandee[ May-29/2016 20:46:42

A

Hello,

Yes,we can ship this to nepal.

Welcome to buy items on our website.

Q

Do you guys ship to the Netherlands? (really curious, very interested in this product)

By Schoenmakers May-13/2016 20:12:07

A

Hello Schoenmakers,
We ship everywhere in the world from the CN warehouse.

Q

Hola, hacen envios para Argentina?

By leandro May-11/2016 13:17:54

A

Hi,

Yes, we ship to Argentina.

Welcome to buy items on our website.

Q

do you guys ship to malaysia?

By ken May-11/2016 05:36:04

A

Hi,

Yes, we ship to  malaysia.

Welcome to buy items on our website.

Q

How to ativate warranty?

By Carlos Manuel Lima Oliveira May-24/2018 17:00:35

A

Hello Carlos
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

I bought and it is amazing,I love it

By Leonardo May-11/2017 00:02:53

A

Hello Leonardo,


We are very grateful for your appreciation.


Q

You said "Yes. It is QTEJ02JY" but I got "Yes. It is QTEJ01JY". Why?

By Tomohiro Hirano Dec-25/2016 02:30:59

A

Hello Tomohiro,
Yes, it is QTEJ02JY.

Q

Hello GearBest Team, i got a problem with my earphones. after 3 and half month ago i got a muffled sound on the left speaker only. the right speaker is working properly. do i have warranty on the item? i like them really much and iam kinda dissapointed because of the issue. hope for your reply. sincerely chris

By Chris Nov-20/2016 11:31:06

A

Hello Chris,
For after sales issue, please go to our  Support Center here: http://support.gearbest.com/ 
For a faster reply, please select the right question type.We kindly ask you to submit one ticket per topic(i.e order).We will reply you within 24 hours except on weekends and public holidays.