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Customer Q&A

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  • Product Information(82)
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  • Others(4)
Q

Where can I download the software for this?

By steve Jun-26/2019 03:17:18

A

Hello Steve,


Thanks for your inquiry.


● Support Win 7, XP, Win 8, Win 10.
● Software language: English, Simplified Chinese, Japanese, French, Italian, German.


Have a nice day.


Q

I am interested in this machine and was wanting some information on it. Does it get hot? Can it be run for long periods of time? Will it cut Glass and Metal? Does it make noise? What kind of warranty does it have?

By Russell Nov-03/2018 14:19:23

A

Hello Russell

It won't get hot gradually, it can run for a long time, but it is recommended to take a break for 40 minutes. 

It can't cut glass and metal. When the machine is running, the motor has a little sound but not a lot of noise.


Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

Am I reading this right, the biggest area it can engrave is only 38mm x 38mm?

By Vince Oct-28/2018 10:31:30

A

Hello Vince, 

Yes. 38mm*38mm

Q

What is the carving area? Does it carve glass?

By DD Oct-23/2018 14:42:10

A

Hello DD,


38*38mm, can't engrave glass.

Materials that can be engraved: smooth, organic, opaque, and do not contain flame retardant materials; such as: wood, gray cardboard, bamboo, leather, ivory, flammable plastic, painted pcda, etc., some transparent mobile phones Shell (there is a whiteboard pen in our accessories, you need to apply a transparent mobile phone case to better focus the engraving, and then erase the whiteboard pen after engraving)



Materials that cannot be engraved: can not be burned, can not be focused; for example, metal without any coating, light-transmissive plastic, white paper (astigmatism, poor effect), plastics with added flame retardant materials, glass, etc.


Q

what is the max engraving size - cm x cm

By Mike Sep-16/2018 07:04:09

A

Hello Mike, 
Size:3.8cm*3.8cm

Let me know if you need any help.

Q

how long the warranty, ?

By herman May-31/2018 10:36:23

A

Hello Herman,

One year.
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html 

Q

Will it engrave glass?

By Louis Mar-29/2018 15:21:41

A

Hello Louis,
Thanks for your inquiry.

Sorry, the item cannot engrave glass.

Q

would the laser engraver be able to cut through enchant resist?

By patrick Mar-28/2018 23:38:42

A

Hello Patrick,

No,it can not cut through enchant resist.Thank you.

Q

what is the maximum working size ie. mm x mm material that it can engrave

By alan scarfidi Nov-20/2017 11:15:51

A

Hello alan,
Please note that the engraving area of the item is 38*38mm.

Q

do you have with 3000 mW laser? Tank you

By tadeu Nov-16/2017 15:03:14

A

Hello tadeu,

This item is 1000mW Laser . 

Let me know if you need any further assistance. 


Q

Where can I download the software for this?

By steve Jun-26/2019 03:17:18

A

Hello Steve,


Thanks for your inquiry.


● Support Win 7, XP, Win 8, Win 10.
● Software language: English, Simplified Chinese, Japanese, French, Italian, German.


Have a nice day.


Q

I am interested in this machine and was wanting some information on it. Does it get hot? Can it be run for long periods of time? Will it cut Glass and Metal? Does it make noise? What kind of warranty does it have?

By Russell Nov-03/2018 14:19:23

A

Hello Russell

It won't get hot gradually, it can run for a long time, but it is recommended to take a break for 40 minutes. 

It can't cut glass and metal. When the machine is running, the motor has a little sound but not a lot of noise.


Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

Am I reading this right, the biggest area it can engrave is only 38mm x 38mm?

By Vince Oct-28/2018 10:31:30

A

Hello Vince, 

Yes. 38mm*38mm

Q

What is the carving area? Does it carve glass?

By DD Oct-23/2018 14:42:10

A

Hello DD,


38*38mm, can't engrave glass.

Materials that can be engraved: smooth, organic, opaque, and do not contain flame retardant materials; such as: wood, gray cardboard, bamboo, leather, ivory, flammable plastic, painted pcda, etc., some transparent mobile phones Shell (there is a whiteboard pen in our accessories, you need to apply a transparent mobile phone case to better focus the engraving, and then erase the whiteboard pen after engraving)



Materials that cannot be engraved: can not be burned, can not be focused; for example, metal without any coating, light-transmissive plastic, white paper (astigmatism, poor effect), plastics with added flame retardant materials, glass, etc.


Q

what is the max engraving size - cm x cm

By Mike Sep-16/2018 07:04:09

A

Hello Mike, 
Size:3.8cm*3.8cm

Let me know if you need any help.

Q

Will it engrave glass?

By Louis Mar-29/2018 15:21:41

A

Hello Louis,
Thanks for your inquiry.

Sorry, the item cannot engrave glass.

Q

would the laser engraver be able to cut through enchant resist?

By patrick Mar-28/2018 23:38:42

A

Hello Patrick,

No,it can not cut through enchant resist.Thank you.

Q

what is the maximum working size ie. mm x mm material that it can engrave

By alan scarfidi Nov-20/2017 11:15:51

A

Hello alan,
Please note that the engraving area of the item is 38*38mm.

Q

do you have with 3000 mW laser? Tank you

By tadeu Nov-16/2017 15:03:14

A

Hello tadeu,

This item is 1000mW Laser . 

Let me know if you need any further assistance. 


Q

this does say it can engrave in plastic, but there are many different types of plastic. so before buying I specifically would like to know if this can engrave on clear acrylic thank you

By Noel Corri Aug-23/2017 20:11:06

A

Hello Noel,


It can engrave on clear arcylic.

Thank you for your inquiry.

Q

Can it engrave gold or silver jewelry? Thanks

By John Alter Jan-10/2017 12:34:16

A

Hello John, 


Thank you for your inquiry.

Sorry it can not engrave gold or silver jewelry.

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Q

how long the warranty, ?

By herman May-31/2018 10:36:23

A

Hello Herman,

One year.
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html 

Q

buenas tardes,necesito de la ayuda de Uds.hace unas semanas compre una NEJE DK-8-KZ 1000 mw,mi pc tiene window 8 pero no puedo instalar los driver.,gracias.

By raimundo Apr-25/2017 19:43:02

A

Hello raimundo


For after sales issue, please go to our  Support Center here: http://support.gearbest.com/
For a faster reply, please select the right question type.We kindly ask you to submit one ticket per topic(i.e order).We will reply you within 24 hours except on weekends and public holidays.

Q

Can you send me this 1000Watt laser, so i can MAKE an ENGLISH REVIEW?? look at my youtube or facebook, i build them myself

By WannaDuino Feb-03/2017 13:56:02

A

Hello WannaDuino
You just need to contact youtube@gearbest.com.

Q

CAN THIS LASER PRINT LOGO ON ABS (PLASTIC) BODY OF MIXER GRINDERS, HAND BLENDERS AND CHOPPERS

By Krishan Dec-21/2016 12:05:05

A

Hello Krishan,

Can be carved items included: Hard wood, plastic, bamboo, rubber, leather, cut paper and so on.Hope you enjoy shopping here with us.