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Customer Q&A

  • All(97)
  • Product Information(77)
  • Stock Status
  • Payment(2)
  • About Shipping(7)
  • Others(9)
Q

Hello, does phone support the hotspot and Hungarian language? Thanks, Attila

By Attila Sep-02/2018 07:24:16

A

Hello Attila,

No, sorry.


Language: English, Russian, Arabic, Thai, Bahasa Indonesia, Bahasa Melayu, Deutsch, Espanol, French, Italiano, Portugues, Turkish, Vietnamese, Chinese 

Q

Hello, does the item support Russian language? Would like to buy the phone for a senior. Thank you!

By Tatjana Aug-06/2018 10:25:42

A

Hello Tatjana, 
Thanks for your inquiry.

Yes it can support Russian language.

Q

do you by any chance sell the battery for this phone separately

By elizabeth Jul-06/2018 21:51:06

A

Hello Elizabeth,
Thanks for your inquiry.

Sorry we do not have the spare battery for the item for sale.

Q

Does this phone enables GPS navigation.

By Carel Alvares Jun-09/2017 02:51:41

A

Hello Carel,

Additional Features: 3G,Bluetooth,Browser,FM,GPS,MP3,MP4,Video Call,WAP,Wi-Fi,Camera,Waterproof.

   


Q

How long does it take to arrive in Brazil, please respond?

By cesar May-03/2017 20:17:58

A

Hello cesar,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Hi How long ould this item take to reach us - Norfolk United Kingdom

By Jackie Feb-25/2017 18:40:16

A

Hello Jackie,


This item is in stock now.

Generally, the average processing time is 1-3 business days. However, this depends on the item's stock availability. For small quantity orders, the processing time is 3-5 business days.
The total delivery time = processing time +shipping time


And the shipping time depend on the shipping method you choose.  You can see the Shipping costs and shipping time during the check out. Steps to follow: 1.Add your product to your cart 2. Enter your delivery country 3. The shipping time will be displayed automatically.


Thanks for your inquiry.

Q

dthis phone unlock

By shiekallie Feb-07/2017 16:10:51

A

Hello shiekallie,
Unlocked for Worldwide use.

Q

Bom dia, da para instalar o whatsApp nesse celular?

By Fábio Pacheco Jan-12/2017 11:23:12

A

Hello Fábio,

Whatsapp install on this phone

Hope you enjoy shopping here with us.

Q

do both sim slots support 3g

By gerri Jan-01/2017 23:00:44

A

Hello gerri,

Thank you for your inquiry.

The card in sim 1 can support 2G and 3G.The  card in sim 2 can support 2G.

Please feel free to contact us if further questions.

Thank you for your attention.


Q

What the RAM (memory) size? not ROM, RAM!

By Boris Dec-22/2016 14:33:44

A

Hello Boris,

•RAM: 512MB (449.86MB available)
•ROM: 4GB (2.47GB available)

External Memory: TF card up to 8GB (not included)                                                              

Hope you enjoy shopping here with us.

Q

Hello, does phone support the hotspot and Hungarian language? Thanks, Attila

By Attila Sep-02/2018 07:24:16

A

Hello Attila,

No, sorry.


Language: English, Russian, Arabic, Thai, Bahasa Indonesia, Bahasa Melayu, Deutsch, Espanol, French, Italiano, Portugues, Turkish, Vietnamese, Chinese 

Q

Hello, does the item support Russian language? Would like to buy the phone for a senior. Thank you!

By Tatjana Aug-06/2018 10:25:42

A

Hello Tatjana, 
Thanks for your inquiry.

Yes it can support Russian language.

Q

Does this phone enables GPS navigation.

By Carel Alvares Jun-09/2017 02:51:41

A

Hello Carel,

Additional Features: 3G,Bluetooth,Browser,FM,GPS,MP3,MP4,Video Call,WAP,Wi-Fi,Camera,Waterproof.

   


Q

dthis phone unlock

By shiekallie Feb-07/2017 16:10:51

A

Hello shiekallie,
Unlocked for Worldwide use.

Q

Bom dia, da para instalar o whatsApp nesse celular?

By Fábio Pacheco Jan-12/2017 11:23:12

A

Hello Fábio,

Whatsapp install on this phone

Hope you enjoy shopping here with us.

Q

do both sim slots support 3g

By gerri Jan-01/2017 23:00:44

A

Hello gerri,

Thank you for your inquiry.

The card in sim 1 can support 2G and 3G.The  card in sim 2 can support 2G.

Please feel free to contact us if further questions.

Thank you for your attention.


Q

What the RAM (memory) size? not ROM, RAM!

By Boris Dec-22/2016 14:33:44

A

Hello Boris,

•RAM: 512MB (449.86MB available)
•ROM: 4GB (2.47GB available)

External Memory: TF card up to 8GB (not included)                                                              

Hope you enjoy shopping here with us.

Q

Does this product support Greek language?

By Dimitrios Dec-18/2016 17:42:54

A

Hello Dimitrios,


Sorry, this item does not support Greek language.

Thanks for your inquiry.

Q

Does it support portuguese? Can you send me the gift wrap? Can you declare it in the box as reconditioned and declare a lower value?

By Lucas Dec-16/2016 10:11:04

A

Hello Diego,


It support Portugues language.

Sorry, due to customs regulations we cannot declare a lower value on the invoice or declare the item as a gift.

Thanks for your inquiry.

Q

This telephone support Russian language and can I upgrade it to Android 5.0?

By Balan Konstantin Dec-14/2016 13:11:41

A

Hello Balan,

This phone supports the  Russian language.

It can not be upgraded to Android 5.0.

Please feel free to contact us if you have any questions.


Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Q

this payment for USA Dollars or Australia Dollars

By Kui May-22/2016 04:40:37

A

Hello Kui,
You are welcome to view the price in different currencies at the top of our home page. However we only accept payments in US Dollar.
Once you pay by Paypal and credit card your order payment will be changed into USD automatically.

Q

Good morning, This product is available with Greek language?

By nikos Apr-08/2016 09:55:56

A

Hi,

Languages: English, Russian, Arabic, Thai, Bahasa Indonesia, Bahasa Melayu, Deutsch, Espanol, French, Italiano, Portugues, Turkish, Vietnamese, Chinese 

Q

How long does it take to arrive in Brazil, please respond?

By cesar May-03/2017 20:17:58

A

Hello cesar,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Hi How long ould this item take to reach us - Norfolk United Kingdom

By Jackie Feb-25/2017 18:40:16

A

Hello Jackie,


This item is in stock now.

Generally, the average processing time is 1-3 business days. However, this depends on the item's stock availability. For small quantity orders, the processing time is 3-5 business days.
The total delivery time = processing time +shipping time


And the shipping time depend on the shipping method you choose.  You can see the Shipping costs and shipping time during the check out. Steps to follow: 1.Add your product to your cart 2. Enter your delivery country 3. The shipping time will be displayed automatically.


Thanks for your inquiry.

Q

I like radio no earphone

By gregston l roberts Sep-02/2016 14:54:15

A

Hello gregston,

This phone supports radio, also, you can use without earphone. Thanks for your attention. 

Q

DO YOU SHIP TO FRANCE..?

By KEVIN BYERS Jul-01/2016 13:31:20

A

Hello KEVIN,
We ship it to FRANCE.

Q

Can you send it with Hungary Post? Thank you.

By Seby Jun-24/2016 10:53:24

A

Hello,

We can send the item to you with Hungary Post.

Q

Hello, shipped to Italy and how much in total? Thank you.

By Maurizio Apr-12/2016 14:15:04

A

Hello Maurizio,                                                                                                                                                                   We ship everywhere in the world from the CN warehouse.                                              

You can see the Shipping costs and delivery time during the check out. Steps to follow: 1.Add your product to your cart 2. Enter your delivery country 3. The shipping cost will be displayed automatically.  
The price shown on the on the product page is the item price, shipping cost is not included.
Delivery cost depends on the shipping method on many factors such as weight, shipping time and the destination country.  

Q

Hi. I would like to know if this order comes from out of Europe,which can become a problem with customs.I`m interested in this order but if it`s a possibillty that it can be stop in customs,i don`t want to take that chance. tks bye

By Jorge Fernandes Nov-10/2015 21:41:57

A
Hi Jorge, taxes are charged by your local customs office and are covered by the customer. Before you start importing quantities of China products to your country, you'll need to research what the law and practices are in country. Please refer to: http://www.gearbest.com/about/faq.html  If you have special instructions for your order such as dropshipping order, gift order etc, please leave us message when you checkout. We will do best to help you. Thank you for your inquiry. Please feel free to ask further presale questions.
Q

do you by any chance sell the battery for this phone separately

By elizabeth Jul-06/2018 21:51:06

A

Hello Elizabeth,
Thanks for your inquiry.

Sorry we do not have the spare battery for the item for sale.

Q

is dutch language on phone?

By damien Sep-16/2016 10:20:11

A

Hello damien,

This phone doesn't support Dutch language. Thanks for your attention. 

Q

What SIM cards will it accect

By John lee Jul-23/2016 21:06:39

A

Hello John, 

This phone supports Standard SIM Card.    

Thanks for your attention.

Q

Hello can y have The Dutch language on this Phone

By Alwin Jul-22/2016 22:26:20

A

Hello Alwin,
You may leave us a message when you placed the order. We will arranged the shipment according to your request. 

Q

can it be used with any carrier such as t-mobile?

By dameon Jun-19/2016 03:44:59

A

Hello dameon,

This item is Unlocked for Worldwide use. Please ensure local area network is compatible. 

It supports the Network: 

2G: GSM 850/900/1800/1900MHz
3G: WCDMA 850/2100MHz 

Q

Will this work with the telco,s in New Zealand ?

By Paul May-23/2016 18:07:12

A

Hello Paul,

This item is Unlocked for Worldwide use. Please ensure local area network is compatible. 

It supports the Network: 

2G: GSM 850/900/1800/1900MHz
3G: WCDMA 850/2100MHz 


Q

will it take 02 net work

By martin May-13/2016 20:58:30

A

Hello martin, 
Networks:
2G: GSM 850/900/1800/1900MHz
3G: WCDMA 850/2100MHz 

Thanks for your attention.

Q

Is there a 4G network option for phone of similar quality ?

By Michael Twomey May-04/2016 04:54:31

A

Hello Michael,

Thank you for your inquiry,we are sorry it doesn't support 4G.

Networks: 
2G: GSM 850/900/1800/1900MHz 
3G: WCDMA 850/2100MHz 

Q

Will this phone work in uk

By George Apr-30/2016 21:15:58

A

Hello George, 
Unlocked for Worldwide use. Please ensure local area network is compatible.

http://maps.mobileworldlive.com/ 

Thanks for your attention.